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How a Northern-European car manufacturer dramatically reduced incoming tickets related to low disk space using 4 key automations. Incident tickets are an unavoidable, routine aspect of working in IT. But failing to identify and solve the root cause of the issue behind repeated tickets will cause unresolved tickets to pile up, creating a huge disruption for IT and employees.
Learn how one Financial Institution stopped a flood of recurring IT tickets in its tracks with an automated 1-click fix When an L1 agent faces a mounting pile of IT tickets, it is hard to be anything but reactive. They need to resolve the issue as fast as possible and restore employee productivity. But when it comes to resolving the same IT ticket over and over again, no Service Desk team should have to do that more than once.
If the Service Desk sees IT tickets pile up around a particular application, their first thought will be to identify and troubleshoot a recent issue or bug. However, employee frustrations aren’t always from technical failures and those tickets can be much harder to diagnose and resolve.
To modernize how organizations do business worldwide, they are adopting AI along with digital technologies. By doing so, companies strive to enhance productivity and efficiency and innovate new customer and employee experiences that will improve competitiveness. Organizations and their leaders must adopt a transformational and holistic mindset to succeed. They need a digital transformation that solves customer experience for multiple service queries.
NinjaOne’s 5.3.2 release adds significant new features and enhancements to existing features across all major product and feature sets, with notable enhancements to our patch management, ticketing, backup, and automation capabilities.
Fintech companies around the world are transforming how financial services are delivered. Nowhere is that more apparent than in customer service, especially around complaints, disputes, and fraud operations, with new entrants redefining what good looks like. Australian firms such as Afterpay, the buy-now, pay-later giant acquired by Square, have succeeded by offering new products and experiences in line with consumer preferences for simple, intuitive, streamlined services.