Survey says: Total experience-focused companies outperform
Now, more than ever, the employee experience (CX) and customer experience (EX) are intertwined. Improving CX has a positive impact on EX, and vice versa. “Companies that excel at experience delivery don’t think of the two as separate,” notes Dave Wright, chief innovation officer at ServiceNow, in the Summer 2022 issue of Workflow Quarterly. “Instead, they align EX and CX to multiply the effects of each.