Operations | Monitoring | ITSM | DevOps | Cloud

The MSP's competitive edge: a new standard of incident response

In the effort to streamline operations and enhance cost efficiencies, organizations large and small are turning to managed services providers (MSPs) to outsource key IT activities. In fact, this shift is so broad reaching that the global MSP market is expected to exceed $375 billion by 2025! Indeed, outsourcing to MSPs brings many advantages.

ServiceNow announces 4 apps and a dashboard to help workplaces reopen safely

ServiceNow, the leading digital workflow company that makes work, work better for people, today released ServiceNow Safe Workplace, a four-app suite and dashboard designed to help companies manage the essential steps for returning employees to the workplace and support everyone’s health and safety. Immediately available, the Safe Workplace app suite is powered by the Now Platform.

Webinar: Logging Best Practices in the CI/CD Era

With the overabundance of log data available today, it’s easy to simply limit logging events. However, this pattern overlooks the latent value in your log data. To be proactive, rather than reactive. Utilizing experience serving 1,000+ customers worldwide, Ariel Assaraf, CEO of Coralogix, will show you how to transform your logs into a treasure trove of opportunities for improving business decisions and anticipating operational problems before they happen.

What is StartingPoint and How We Help Service-Based Companies and Teams

Companies lose more than $75 billion per year due to poor customer service and low customer satisfaction. StartingPoint is the solution for service-based businesses between 2 to 30 employees to solve the challenges in client engagement and customer service. Developed with AWS and IBM Cloud, StartingPoint is the solution for service-based companies and teams. Industries we can specifically assist are accountants, bookkeepers, CPAs, real estate brokers, mortgage lending brokers, independent insurance agents, consulting firms, and business managers.

Moogsoft Enterprise 8.0: The Virtual NOC Is Here!

Remote collaboration. Workflow automation. Streamlined remediation. AI-fueled data analysis. These are all key trends in IT operations management that the current crisis has accelerated, turning them into requirements for continuous service assurance in modern IT environments. Moogsoft Enterprise 8.0, available now, delivers all these advanced capabilities and more.

Resolving the AddTrust External CA Root certificate expiration

Some of our users have received reports about their AddTrust External CA Root or USERTrust RSA Certification Authority certificate. The problem occurs because the remote server sends a root certificate in the chain that will expire in less than 14 days. Here are the steps to verify this and a few tips on how to resolve it.

Metrics with OpenTelemetry - Stack Doctor

In the last episode, we showed you how to use OpenTelemetry for tracing to gauge how requests traverse your service. In this episode of Stack Doctor, we show you how to use OpenTelemetry’s metric function, allowing you to define the metrics you want to capture and improve the observability of your Node.js application.

3 ITSM Strategies to Help your Remote Workforce Thrive

Remote workforces are becoming the new normal. What could be achieved earlier with a simple visit to your colleague’s desk will now require you to communicate flawlessly across miles. ITSM tools that were earlier used only when systems had issues are now being used to make delivery of different business services easier. Quite naturally, not all organizations are prepared for this ‘new normal’.