Operations | Monitoring | ITSM | DevOps | Cloud

In this video, you'll learn what a Configuration Item (CI) is, how it forms the foundation of a CMDB, and why connecting CIs helps IT teams understand dependencies, improve visibility, and resolve incidents faster. Discover how CIs transform scattered asset data into a complete, connected view of your IT environment. Whether you're an IT Manager, IT Administrator, Service Desk Analyst, ITSM Professional, Infrastructure Engineer, or IT Operations Leader, this video explains why Configuration Items are essential for effective IT Service Management.

Proprietary tech. Vendor lock-in. Pricing you can't predict. The hyperscaler model has defined cloud computing for years. Civo was built to change that. Civo CEO Mark Boost sets out the vision, a multi-cloud and hybrid cloud future built on open standards, full cloud parity, and genuine user choice. Public cloud, private cloud, and AI infrastructure that gives you total control over your data, your infrastructure, and your spend.

Alert correlation solved the noise problem. But noise was never the whole problem. Today’s most disruptive incidents cascade across networks, infrastructure, applications, and services simultaneously, without clear visibility into the true root cause. As a result, L1 teams are left manually piecing together context from multiple dashboards and tools to find the primary root cause while SLA clocks keep ticking and end user tickets add up.

AI adoption is outpacing governance, and that gap is a real liability for every IT organization. In this episode of Ivanti's IT Insider, our experts reveal why most teams are failing on AI accountability and what the highest-performing organizations do differently.