Operations | Monitoring | ITSM | DevOps | Cloud

The Service Value Chain in ITIL 4

The ITIL 4 Foundation Edition introduced the service value chain in 2019, as an operating model to facilitate value realization. We’ve first talked about the topic on our Definitive Guide on ITIL, but it’s time to expand on the concept to understand: So, make sure to keep reading – we’ve thrown some useful examples on how the service value chain works!

How to Manage Your Data Center During a Heatwave

The recent heatwave that brought record temperatures to the UK caused cooling systems to fail at a London data center resulting in downtime for Google and Oracle. According to Oracle, “Following unseasonably high temperatures in the UK south (London) region, two cooler units in the data centre experienced a failure when they were required to operate above their design limits.

Omnichannel Enablement: 4 technology success factors

The days in which a business could thrive by serving customers through brick-and-mortar stores alone are long gone. Almost all retailers now offer a variety of online and offline channels, often with some degree of integration to ensure a smooth customer journey across different touchpoints. However, even these multichannel and cross-channel strategies are increasingly falling short of modern expectations.

How to monitor Jetty using OpenTelemetry

You can now monitor Jetty for free using top of the line open source monitoring tools in OpenTelemetry. If you are as excited as we are, take a look at the details of this support in OpenTelemetry’s repo. The best part is that this receiver works with any OpenTelemetry collector: including the OpenTelemetry Collector and observIQ’s distribution of the collector. Jetty uses the JMX receiver.

Extending Visibility Beyond the Edge | Discovering Observability: Session 3

Success! Hybrid Cloud Observability is installed and running, but you’re still struggling to get that “single-pane-of-glass” experience between your on-premises infrastructure and cloud services. Managing two systems—even if they’re running the same software—is an unnecessary burden and we’re here to help you with the next steps. This session is about connecting your data between Hybrid Cloud Observability and SolarWinds-as-a-Service for combined insights and increased visibility.

Masking PII: Minimize Your Risk and Stay Out of Trouble

Consumers expect their personal information to be safe in your hands as they use your apps, services, and stores. Even in-person retailers collect customer data for loyalty programs, shopping history, and more. In addition, regulators and auditors — and while we’re at it, let’s add investors, board members, and partners to the list of people who expect all customer data to be secure at all times.