The first keynote speaker for GitKon 2022, a virtual tech conference for the global Git community, has been announced: Dries Buytaert, Co-founder/CTO of Acquia and founder of Drupal. His session: From the dorm room to The White House – How Drupal grew and became the standard for open source web experiences will tell the story of how Dries was able to achieve commercial success ultimately by embracing open source.

Automation is an important component of DevOps, but how do you actually put automation into practice to advance the goals of DevOps? Let's answer that question. In this blog, we explore.

Every manager in the real estate industry wants to minimize the organization’s expenses and ensure every asset and equipment is available where it is required so that no work operation hindrance occurs. In order to maintain a real state structure, it is important to create a complete list of assets attached to each real estate. However, when all these activities are done manually then it leads to several issues. This is where automated Real Estate Asset Management comes into play!

Whether you’re building an SRE team or looking for a job as an SRE, understanding the SRE job description is important. How would you define an SRE job?

We’ve had a bumper month here at incident.io HQ. We’ve welcomed 3 new joiners, celebrated two 1 year incident.io anniversaries (congrats Lisa and Lawrence!), released a whole load of exciting new features and (for those of you wondering what’s been causing the recent heatwave) we’ve redesigned our website and it is on fire 🔥 😎 Here’s a round-up of some of this month's highlights…

When you visit the About section of a company’s website, you probably expect to find information about the company’s culture and values. In how many cases are those statements more hype than reality? Does the company do the things it needs to do to help its employees be their best? It’s never been more critical to foster employee engagement and productivity.

On a fairly regular basis, users will post to Reddit or Spiceworks or another IT forum to ask about the best support staff ratio of techs to users, and what other companies are finding sustainable. The question usually comes from an overworked tech who’s drowning in tickets and trying to understand what’s considered. The answers can get interesting. On Spiceworks, many people responded with details about the environments they support—and the range was notable.

Being a system administrator is a high-level and demanding profession. Yes, we’re talking long hours (not counting overtime!), unforeseen events requiring attention, and so much troubleshooting. But not everything about SysAdmin life has to be more challenging than it needs to be. That’s why we put together this list of must-have SysAdmin tools so you can optimize your workflow and focus on critical tasks.

Standard operating procedures—more commonly known as SOPs—are written, step-by-step instructions that describe how to perform a routine activity. While you can create an SOP for anything, an MSP SOP that outlines technical procedures is a well-known path to increasing efficiency in your business. Whether you’ve got existing MSP SOPs you’re interested in updating, or you’re looking for some basic steps to build brand-new SOPs around, you’ve come to the right place.

I speak to a lot of MSPs every day, and I’m always asked for advice on meeting new prospects. Finding new clients is one of the biggest challenges they all face. “Have you tried asking your existing clients for referrals?” is my stock answer. And for good reason—prospects referred to you by an existing client are four times more likely to buy than any other opportunities. Here are a few of my tips on how to generate client referrals from existing clients.