Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Create Follow the sun Oncall model

Jan 28, 2024 By Spike In Spike

Explore the efficient setup of a Follow-the-Sun on-call model using Spike.sh. This video provides a step-by-step guide for tech professionals to implement this global, time-zone-optimized on-call strategy seamlessly. Enhance your team's responsiveness and reduce burnout with our expert tips and insights. Perfect for IT and DevOps teams aiming for 24/7 incident management without compromising on efficiency.

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Spike

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How Organizations Hire SRE's- Laterals or Internal?

Jan 27, 2024 By Anjali Udasi In Zenduty

Securing reliable system operation necessitates building a formidable Site Reliability Engineering (SRE) team. However, a critical strategic decision confronts every organization: do we cultivate SRE talent internally or venture into the external talent pool? Both approaches possess distinct advantages and disadvantages, each impacting the composition, skillset, and overall effectiveness of the SRE team.

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Zenduty

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TM710344: IT Admins Scramble to Identify Source of Microsoft Teams Incident

Jan 26, 2024 By Sara Purdon In Martello Technologies

Did Microsoft Teams chat seem a little quieter on Friday, January 26th? Maybe messages seemed to be coming in choppily or delayed – possibly some issues logging into Teams. It wasn’t a coincidence, Microsoft Teams started experiencing issues earlier in the day and at 11:45 a.m. ET issued incident TM710344 with the following message on X – formerly known as Twitter.

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Martello Technologies

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Role of Human Oversight in AI-Driven Incident Management and SRE

Jan 25, 2024 By Vishal Padghan In Squadcast

In the fast-paced landscape of technology, AI-driven Incident Management and Site Reliability Engineering (SRE) have emerged as critical components in ensuring the seamless functioning of digital systems. AI algorithms are increasingly employed to detect, diagnose, and resolve incidents with unprecedented speed and efficiency, revolutionizing the traditional approaches to reliability.

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Squadcast

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Blameless CommsAssist - 3 Tips on Making Incident Communication Easy

Jan 25, 2024 By Emily Arnott In Blameless

When you’re in the thick of an incident, communication is both essential and challenging. A wide variety of stakeholders will need timely updates on the situation in order to respond effectively. At the same time, breaking away from the actual diagnostic and resolving work to send these updates can massively slow progress.

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Blameless

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Accelerating Detection to Resolution: A Case Study in Internet Resilience

Jan 25, 2024 By Moiz Khan In Catchpoint

Today, any revenue-generating website is like a house of cards, poised to collapse with multiple points of failure. The modern service delivery chain relies on intricate multi-step transactions and third-party API integrations, making the system more complex and interconnected. A single point of failure in the architectural diagram above can lead to slowdowns and outages with tangible consequences on your bottom line.

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Catchpoint

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Discover the Sweet Spot : Offering Five Levels of Component Depth. (Short)

Jan 24, 2024 By StatusCast In StatusCast

Indulge in our video "Have Your Cake and Eat it Too: Offering Five Levels of Component Depth." Explore how StatusCast delivers a delectable experience by providing five levels of component depth, allowing you to have complete control over your monitoring and incident management. Discover the sweet spot where efficiency meets customization and learn how StatusCast is revolutionizing the way you handle incidents. Watch now and savor the taste of seamless component management!

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StatusCast

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Did you know anyone can be affected by IT Downtime? (Short)

Jan 24, 2024 By StatusCast In StatusCast

Discover the hidden risks of IT downtime that affect everyone! Whether you're a tech enthusiast, business owner, or just curious about the digital world, this video is a must-watch. IT downtime is more than just a technical glitch – it's a phenomenon that can impact individuals and businesses alike.

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StatusCast

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StatusCast : Conquer the Storm (Short)

Jan 24, 2024 By StatusCast In StatusCast

Embark on a journey to conquer the storm with StatusCast! Watch our latest video to discover how our powerful incident communication and status page solutions empower you to navigate through challenges seamlessly. Unleash the potential to communicate effectively during disruptions and emerge stronger. Don't miss out—watch now and revolutionize your incident management game!

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StatusCast

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StatusCast : Making IT Heroes! (Short)

Jan 24, 2024 By StatusCast In StatusCast

Elevate Your IT with StatusCast! Welcome to StatusCast – Your Ultimate Platform for Status Pages that Transform IT Professionals into Heroes! In the fast-paced world of technology, downtime is not an option. That's where StatusCast.com comes to the rescue! Our cutting-edge status page solution empowers IT teams to showcase their superhero capabilities and keep stakeholders informed in real-time. Why StatusCast?

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