Operations | Monitoring | ITSM | DevOps | Cloud

As enterprise ITOps teams monitor increasingly complex, cloud-based, containerized systems, traditional observability practices are struggling to keep up. As IT infrastructure complexity increases, the typical response is to layer on more monitoring, logging, and instrumentation.

IncidentHub's latest product updates focus on improving the public status page, adding integrations with ticketing systems, private status page ingestion, and making the notifications more useful to the end user. Some of these improvements are driven by user feedback. Feedback is what makes the product better, and I am personally grateful to all our customers who have shared their feedback with us.

The InvGate Asset Management and VMware integration helps IT teams bring virtual infrastructure into a centralized asset inventory. That matters because a complete, up-to-date IT inventory should include not only hardware and software, but also virtual assets such as ESXi hosts, vCenter instances, and virtual machines. Without that connection, teams often end up working with fragmented visibility, incomplete operational context, and multiple tools to monitor and manage different parts of the environment.

If you’ve worked with an observability pipeline, you’ve probably experienced schema problems: a field disappears, a type shifts from string to number, or a new label quietly appears. The causes are everywhere. Different teams adopt different naming conventions. A dependency upgrade changes the shape of a library’s log output. Over time, these small, reasonable decisions compound into schema sprawl: dashboards break, alerts misfire, and teams scramble to find out what happened.

In case you don't know the back story, in order for me to play with radios and label it "work," I've created a PostgreSQL database running on AWS Aurora. The db is fed from API calls to aprs.fi through Lambda functions on AWS. Some of the DDL & code is mine. Some is from Claude. Neither of us paid much attention to indexing when we were putting things together.