Operations | Monitoring | ITSM | DevOps | Cloud

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7 Incident Communication Templates (+ Best Practices)

In today's tech world, clear communication during incidents is crucial. Whether it's a small issue or a major outage, how you communicate with stakeholders can build trust and speed up resolution. This post explores the essential elements of incident communication templates, providing a straightforward guide to crafting clear and concise messages. From planned maintenance to critical system failures, we'll cover a range of templates for different situations, so you're prepared for anything.
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How MSPs Provide SaaS, UCaaS, and Network Monitoring

With the reliance on cloud computing continuously surging, Managed Service Providers (MSPs) are required to deliver a wider range of support services. Efficiently managing Unified Communications as a Service (UCaaS) and Software as a Service (SaaS) has become increasingly difficult but more important. To meet and exceed their clients' demands, who depend heavily on these cloud solutions, MSPs need robust Digital Experience Monitoring (DEM) tools. These tools are essential for identifying application performance issues, maintaining service quality, and ensuring an optimized end-user experience.

AI to Growth Interview with Shailesh Manjrekar, Chief Marketing Officer, CloudFabrix

0:54 - Introduce CloudFabrix

03:11 - What is AIOps

06:14 - Keys to Growth & Product/ Market Fit

08:40 - Know your customer intimately

10:31 - AI means to an end - business fundamental don’t change

14:37 - Inhibitors to Growth

16:35 - Buyer has changed

17:31 - Innovative product need sales & marketing

20:10 - Books

22:15 - 2024 Predictions

How to send OTLP or Prometheus metrics and logs to Grafana Cloud with Grafana Alloy

We introduced Grafana Alloy last year in an effort to create the best possible open source “big tent” telemetry collector. A continuation of our work on Grafana Agent Flow, we designed Alloy to simplify observability at scale and to easily integrate with the OpenTelemetry and Prometheus ecosystems. We’ve seen lots of interest since Alloy was announced at GrafanaCON 2024, and industry observers are taking notice, too.

Season 3 | Coffee with Zebra | Episode 2 | Intellify | Zebra

This episode features Alex Ng from Intellify, diving into how AI solutions are reshaping enterprise asset intelligence. From predictive maintenance to Zebra’s generative AI collaboration with Google Cloud, we cover innovations that boost operational efficiency, enhance security, and empower frontline employees.

Prometheus Metrics Types: Understanding Gauges and Counters

In system monitoring and observability, understanding the differences between metric types is critical for building robust and insightful monitoring solutions. Prometheus, a powerful open-source monitoring system, offers several metric types, with Gauges and Counters being two of the most fundamental and frequently used.