Operations | Monitoring | ITSM | DevOps | Cloud

The unexpected path to the c-suite

When I was a little girl, I played “business” at my grandmother’s house. She gave a box of blank payroll checks from a defunct business and heels and fancy clip-on earrings that she wore to work. I stuffed a bunch of blank checks into a purse and strutted down the hall to the back bedroom (y’know, the official boss’s office), where I’d wave my hands around telling everyone to get to work.

Intent-based Capacity Planning and Autoscaling with Kubernetes

Intent-based Capacity Planning is Google's approach to declare reliability intent for a service and then solve for the most efficient resource allocation plan dynamically. Learn how you can start using this approach to effectively manage the reliability of your services running on your Kubernetes cluster.

Introduction to the Automation Portal

The Automation Portal is an easy to implement self-service front end for your automation solutions. It offers a versatile interface without the lengthy list of prerequisites required by many other self-service portals available today. The Automation Portal ethos is to “keep things simple and flexible”. The portal has been designed to complement existing Automation platforms. The Automation Portal has been designed with System Center Orchestrator and Azure Automation in mind, however it equally complements any automation platform or scripting language that can read and write to the Automation Portal database.

3 Things Finance Teams Should Understand About AWS (Straight from Engineering)

If you’re a CFO or finance leader at a company that uses public cloud services like AWS, chances are you’ve had a bill cross your desk that may seem confusing. You or your team of financial analysts may have frequent conversations with engineering about how AWS services are allocated across different engineering initiatives.

Network Emulation. Bringing real-world conditions to the test environment

The Network Emulation is a relevant technology when making tests related to the behaviour of our platform. Let’s look at these situations: All these situations are part of the day-to-day work of the IT managers and all are responded to by developing the necessary tests. However, when we propose to do these tests, two options arise: simulation and emulation of networks. These are two concepts that are often used interchangeably but are actually very different.

Cloud Security: What It Is and Why It's Different

The principles of data protection are the same whether your data sits in a traditional on-prem data center or in a cloud environment. The way you apply those principles, however, are quite different when it comes to cloud security vs. traditional security. Moving data to the cloud introduces new attack-surfaces, threats, and challenges, so you need to approach security in a new way.

Reducing MTTR in the Field: 10 Simple Steps Using Retrace

The last decade has ushered in a golden era of software engineering. The rise of cloud computing freed companies from managing their own data centers and provided on-demand scaling. These services allow for provisioning servers on the fly using configuration and code. Treating that task as just another type of software development led to the advent of DevOps.

Best Tools to Help You Get More Engagement

“You cannot buy engagement. You have to build engagement.” Have you already created your customer engagement strategy? And have you already answered the question “How to increase customer engagement?” If your answer is half yes, half no or simply no, then you will probably face problems that will turn into lost sales opportunities, customer dissatisfaction, and low popularity.

6 Best Practices For Outstanding Critical Incident Management

"Businesses need to face the inevitability of being hacked at some point. It's not a question of if, but when — and that's why being proactive to minimize the risk is essential." Robert Egan. When a critical incident hits, what happens to an organization without an efficient incident management plan? Essentially, all stakeholders are left "fighting fires," trying to recover their systems, and get their business back up and running.