In today’s quickly changing modern workplace, digital collaboration tools are incredibly important. Microsoft Teams, a cornerstone of Microsoft 365, has become a pivotal platform for communication and collaboration, especially in the age of remote work. However, as IT managers navigate the complex terrain of ensuring seamless connectivity and productivity, a hidden challenge often lurks beneath the surface – the substantial challenge of Microsoft Teams performance.

Microsoft Teams is a key tool for collaboration in the modern workplace, connecting with other Microsoft 365 apps. When many businesses moved to a mix of remote and in-person work, 45.5% said Microsoft Teams performance became much more important. Additionally, 43% of businesses that use Teams rated it as strategic to their daily operations.

Moving to Teams Phone as your primary voice system can save money and provide a great user experience, or it can “crash and burn”. In a two-part workshop, I had the opportunity to explore insights to help migrate successfully to Teams Phone with Greg Zweig of Ribbon. (Ribbon was kind enough to sponsor both workshop sessions.) This article summarizes the information we covered in the workshop.

Do you have much experience using the Call Quality Dashboard (CQD)? Does your team go on about it being a ‘good starting point’? Do you even know what the CQD does? Fear not. If you answered ‘no’ to any of those questions, we’re going to fill you in with all the details that matter and give you some additional direction on how to get the most out of them. The bottom line is they’re a good starting point, but a long way from being a proactive performance solution.

C-suiter, VP’er, or anyone who’s top of the pile in an enterprise faces inherent pressure that comes part and parcel with the role that they’re taking on. Many of the pressures can’t be overcome, it’s simply the nature of the beast. But dealing with technical issues in their day-to-day life is one of their biggest gripes, because it always feels like a problem that should be solved – not one needing to be dealt with again and again.