Operations | Monitoring | ITSM | DevOps | Cloud

This blog is the third in a four-part series on infrastructure automation for government agencies that are modernizing digital systems while grappling with budget and staffing constraints and the challenges of COVID-19. The COVID-19 pandemic moved up the timeline for digital transformation projects considerably.

Last year, European organizations spent $300 billion on digital transformation, according to IDC. Yet, only one in four businesses is realizing an appropriate return on investment (ROI) from it.

Josh Chessman, Senior Analyst at Gartner, spoke at SquaredUp Live 2021 on the future of IT operations (IT Ops) monitoring and how monitoring teams need to change to get there. Here are some of the highlights from his talk.

Digital transformation is vital to business today. However, it can increase digital risks, which can take many forms. To help ensure your organization is protected against business disruptions, noncompliance, and errors, you need a robust digital risk management program. Our three-part Managing Digital Risk and Beyond webinar series is designed to help you prepare for, manage, and address digital risks in your organization: Develop a risk management program.

As technical professionals we spend a lot of time developing technical skills. Checking the right boxes of experience with languages, tools, and technologies is what typically lands us a job interview for our specialty. But what wins the job in DevOps — and carries you to success in it — are your human skills. Even more than technical chops, personal traits like mindset, communication skills, and work habits are your strongest assets in making DevOps work.

2020 Was…Rough Keeping a Digital Business running has never been an easy job, especially over the last year. 2020 forced many businesses to accelerate their digital transformation initiatives faster than anyone imagined! Customers are demanding more capacity and reliability, the business is releasing more new services – faster than ever before, and companies are learning to use new remote working models, straining systems and people.

As the world begins to emerge from the COVID-19 pandemic, more and more business leaders are focused on preparing for future crises. This is driving a workflow revolution as companies strive to stay both agile and resilient. Against that backdrop, ServiceNow Chief Innovation Officer Dave Wright facilitated a panel of experts from the public sector, healthcare, and technology industries.