Operations | Monitoring | ITSM | DevOps | Cloud

2020 Was…Rough Keeping a Digital Business running has never been an easy job, especially over the last year. 2020 forced many businesses to accelerate their digital transformation initiatives faster than anyone imagined! Customers are demanding more capacity and reliability, the business is releasing more new services – faster than ever before, and companies are learning to use new remote working models, straining systems and people.

As the world begins to emerge from the COVID-19 pandemic, more and more business leaders are focused on preparing for future crises. This is driving a workflow revolution as companies strive to stay both agile and resilient. Against that backdrop, ServiceNow Chief Innovation Officer Dave Wright facilitated a panel of experts from the public sector, healthcare, and technology industries.

Our journey with Elastic began with a search for a single monitoring platform service for all kinds of applications and infrastructure across geographies and in the cloud. Like many other organizations who use Elastic, our story does not end there.

Financial services institutions have been facing pressure to modernize their operations for years. But legacy architecture and processes—along with compliance regulations—have made rapid innovation difficult to achieve. Adding to this pressure are new, digital-first competitors who accelerate the need for financial services to deliver better digital customer experiences both more consistently and at scale.

The power of technology can transform organizations. Technology can create new workplaces and new ways of working—and bring new services and exciting opportunities to businesses and consumers alike. Delivering a major technology program is always a complex journey, full of challenges and, inevitably, a mix of triumphs and setbacks.

To keep up with today’s competitive landscape and with the new normal induced by the pandemic, organizations must modernize their ventures, instigate innovation and be more agile. However, the process of replacing legacy systems isn’t precisely as agile as one thinks it would be. It takes time, and that’s something your company doesn’t have. You need solutions that consolidate years of transformation into mere months.

We are seeing a renewed focus on accelerating digital transformation projects across business ecosystems and workflows within our customer base. These projects are enabling key business outcomes and this organizational transformation has given security and IT leaders the catalyst and opportunity to modernize security operations while eliminating on-premises debt.

Scaling and generating more revenue without necessarily increasing costs is a good sign for your small business. But with the potential to scale by increasing sales volume comes the challenge of keeping the company’s operations and profitability stable. This is why companies emphasize the importance of operational efficiency.