Operations | Monitoring | ITSM | DevOps | Cloud

Digital transformation is driving industries to evolve to new dimensions. Mixed reality is one of the key components in the digital reality trends that business sectors a rapidly capitalizing into. It is reshaping almost every conventional way that retailers do business. Many industrial trajectories are responding immediately to give more experiential customer experience with reality technologies such as Augmented Reality, Virtual Reality and Mixed Reality.

In one of our recent webinars we discussed a challenge in digital transformation that is top of mind for many IT Ops leaders: how to actually transform with the least amount of pain… No matter how tired people are of the term “digital transformation”, it still represents an imperative strategy for enterprises wishing to survive in today’s dynamic business environment, let alone see growth and increased market value.

In January, PagerDuty brought together retail executives in EMEA (Europe, Middle East, and Africa) who wanted to better understand how technology can build an exciting future for retail in the wake of the pandemic.

Digital initiatives are on the rise, with spending on the public cloud expected to increase by 18% in 2021. These initiatives are also driving customer service teams towards operational excellence with a focus on customer advocacy and engagement. As more companies embrace the cloud and digital-first operating models, customer service organizations are finding they need to be more proactive in order to create great customer experiences.

Digital transformation has accelerated in 2020, and the speed in which organizations are able to leverage technology to make work better for their employees and customers has become the ultimate differentiator in business. Microsoft and ServiceNow understand this, and have expanded our partnership to deliver new native workflows in Microsoft Teams.