As companies undergo digital transformation, they are becoming more effective, efficient and productive and are delivering an improved user experience. “Digital transformation creates a roadmap for the evolution of innovation inside a business,” says Jay Srage, managing director of Dubai-based Centrigent, a partner of Pittsburgh’s Milhem DTL, led by Ray Milhem.
The year 2020 proved that we need to “adapt” to the unknown, the “new normal” and the constant transformation of what would become a new state of living — one that meant being “displaced” and personally disconnected. If the global Covid-19 pandemic taught us a lesson, it was that we could incorporate new ways of living by self-isolating yet maintaining social integration via a digital presence.
Today’s decision-making is different than even a few years ago. More “data” is used, and the data inputs take several forms, including humans. A big part of today’s strategy and decision-making at enterprise-class organizations are committees, made up of a company’s subject matter experts and relevant stakeholders for a critical company initiative.
Digital transformations can entail significant shifts in technology, such as migrating from on-site architecture to cloud services, and these complex transformations generate massive amounts of data. Data transparency is a must-have, and observability with AIOps delivers the solution. Through a unified view of data, AIOps guides DevOps and SRE teams through the swamp of information
At JG Summit Holdings, one of the biggest conglomerates in the Philippines, we drive business growth with a passionate mindset: “Dream big. Take bold, brave steps. Get it done.” Empowering employee productivity and efficiency has a big impact on the customer experience and, ultimately, on our business.
In just the last two years, ServiceNow has doubled the features and functionalities of the Now Platform to manage larger, more complex workflows for the new world of hybrid work. As demand for digital transformation grows, so do expectations for effectively leveraging data to create highly personalized experiences for customers and employees and to unlock productivity across the enterprise.
John Pagliuca, CEO of N-able, has taken issue in the press multiple times with the term digital transformation, preferring the term digital evolution. I agree that evolution is a better term. Digital transformation implies a one-time event; digital evolution acknowledges the ongoing nature of these changes. In short, the market will continue to change. How you adapt dictates whether you come out far ahead or remain with the status quo.
Responsibilities have increased for many employees over the last year. The combination of job pressures, new virtual work environments, and personal responsibilities has caused employees to feel overwhelmed. In a 2021 Indeed survey, 52% of employees reported feeling burned out, up from 43% a year earlier. For individuals in roles that serve the entire enterprise—such as human resources and legal—this administrative work compounds quickly.
