Why 95% of AI Pilots Fail: 5 Questions from ServiceNow's Chief Transformation Officer for Every CXO
Ask most enterprises why their AI program hasn't moved past pilots, and you'll get an answer about the model. It's not accurate enough, not fast enough, not cheap enough yet. Srikanth Akkiraju, who has run transformation at Philips and now at ServiceNow, doesn't buy it. In a recent fireside conversation with iOPEX, he made the case that the model was never the problem. The problem is that most enterprises haven't decided what they actually want AI to change. Five questions came out of that conversation.