The modern workforce has become increasingly remote and distributed, necessitating the need for monitoring solutions to ensure optimal performance in branch offices. Employee Experience Monitoring or Digital experience monitoring (DEM) has emerged as the critical tool for IT teams and businesses to address the challenges associated with remote work environments. This article combines two informative pieces to provide a comprehensive guide on how to monitor remote branch offices using DEM.

Across all industries, IT departments are moving from traditional application monitoring approaches towards full-stack observability. Rapid adoption of cloud native technologies has led to spiraling complexity and exposed the limitations of the Application Performance Management (APM) tools being deployed by IT teams.

Vendors across security sectors are now offering their own digital experience monitoring products, especially when the security products can impact customer networks and performance at various levels. While these monitoring tools can provide valuable information to customers, it raises concerns about whether there is a potential conflict of interest between the vendor and the customer. If the SASE platform or security tools are introducing latency and slowing response times, how can the monitoring tools be trusted to accurately reflect their overhead?

Integration of AI in daily tasks, remote work efficiency, and cybersecurity challenges, mark a transformative era in IT management.

When it comes to macOS, monitoring the digital experience comes with many challenges. When considering these challenges in relation to monitoring such business-critical UCaaS applications like Zoom, Teams or Cisco Webex, the challenges multiply - especially if relying solely on built-in macOS tools.