Telehealth use has become a prominent and preferred method of patient care since the COVID-19 outbreak. What happens though when technology becomes a barrier to adequate care? For example, your Electronic Health Record (EHR) Telehealth application is working too slowly or is randomly disconnecting. This not only looks bad to the patient trying to meet with the physician, but it makes it impossible to deliver a quality patient experience.

The COVID-19 pandemic has impacted every aspect of life, uniting governments, the scientific community, and healthcare workers around the world in the struggle to get it under control. The pandemic has been a forceful catalyst for healthcare IT Ops change. Infrastructure health and performance optimization has never been more critical to serve the needs of life science research, drug discovery, and hospital care.

The incident management challenges of a pandemic-driven world & how to overcome them “While the safety and well-being of workers affected by COVID-19 is the first priority, companies will also triage other essentials, such as incident management and stakeholder communications.” (PWC) In a pandemic-stricken world that is consuming products and services over the internet, more than ever, there is a great strain on digital and connectivity systems.

When it comes to patient care, convenience and trust are critical to success. Healthcare startup Galileo prioritizes just that through technology that gives people 24/7 access to medical care and improves the dialogue between patients and their doctors. Galileo ensures uptime, minimizes latency, and reduces errors so patients get the help they need when they need it and can ultimately live better, healthier lives.

IPhiladelphia, PA and Los Angeles, CA – August 25, 2020 – Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software, and Automai, specialized in application monitoring, today announced their partnership to extend Goliath’s solution to provide visibility into users’ experiences working within applications.

With the state of the world today, healthcare facilities of all kinds and sizes are operating under a state of distress. Employees are working on the frontlines, while also having to manage low budgets for IT security, coupled with low resources and all the while having to manage legal and compliance issues on top of it. Sometimes there’s so much emphasis put on the primary platform where patient health information (PHI) resides, other parts of the network are overlooked to determine compliance.