AppDynamics Enables Nouveal e-santé to Take On COVID-19 Contact Monitoring

AppDynamics Enables Nouveal e-santé to Take On COVID-19 Contact Monitoring

San Francisco, October 13, 2020 - AppDynamics, part of Cisco and the world's #1 APM solution, announced its partnership with connected health developer, Nouveal e-santé to improve the performance of its latest solution, Covidom. Covidom is an app that allows remote monitoring of patients with COVID-19, created specifically to simplify remote medical monitoring, improve service logistics for individuals in quarantine and enable contract tracing for people who have come in contact with or been recently diagnosed with COVID-19.

Nouveal e-santé implemented AppDynamics Application Performance Monitoring (APM) to monitor the performance of the application as the company quickly developed new features and capabilities, ensuring users would continue to receive a flawless digital experience regardless of updates being made on the backend. By partnering with AppDynamics, Covidom was able to successfully scale from a rate of supporting 20,000 patients a year to 20,000 patients in two hours without any disruption in service, reducing the strain on hospitals and healthcare professionals and helping to manage the spread of the COVID-19 virus.

When COVID-19 hit in March, France was one of the most significantly impacted countries in Europe. The country needed a solution to quickly free up healthcare organizations from unnecessary patient visits so that they could focus resources on those with severe symptoms. Nouveal e-santé knew that in order to create a platform that could scale and support the country during an unprecedented health crisis, it would need a partner to monitor the performance of the application. Nouveal selected AppDynamics' APM solution to ensure application performance issues were identified and resolved quickly, ensuring that any change in service due to potential issues on the backend would not impact the thousands of patients using the app. 

Since partnering with AppDynamics, Nouveal e-santé has been able to make vast improvements in scaling the platform, including:

  • Performing real-time surveillance of their apps as they develop new features
  • Reducing average response times from 1,500 milliseconds to 110 milliseconds
  • Accelerating capacity from serving 20,000 patients a year to 20,000 patients in just two hours

"Feedback from hospitals has been excellent. Clinicians have shared that thanks to Covidom automating administrative processes and remote tracking patients, they now have the resources available to care for patients in critical care, not only because of the virus, but also with other illnesses," said Guillaume Fayolle, co-founder Nouveal e-santé. "AppDynamics has made it possible for us to grow and improve our platform so we can step up and support the state, our citizens, and the country."

"Under normal circumstances, anything less than a flawless digital experience is considered a disruption to consumers and the business. But in this case, it's a matter of life or death," said Erwan Paccard, director of product strategy, AppDynamics. "Nouveal e-santé is a prime example of how technology innovators can solve real world problems when they prioritize a seamless digital experience for users."

The Covidom app currently supports more than 186,000 patients, enabling individuals to manage the virus themselves and reducing the strain on hospitals. Today, Covidom is available in France ⁠with growing interest across the globe.

AppDynamics COVID-19 Assist Program

AppDynamics recognizes the role of APM in supporting businesses to deliver critical digital services to customers and employees during the pandemic. The company is proud to extend support for companies and technologists looking to maintain business performance during the COVID-19 pandemic with the offer of a free trial of its APM software and one-on-one meetings with a consultant. Visit to get started.

About AppDynamics

AppDynamics, a part of Cisco, is the world's #1 Application Performance Monitoring (APM) solution and AIOps platform. AppDynamics is a full-stack, business centric AIOps platform that helps technologists prevent digital performance issues by monitoring cloud-native technologies and traditional infrastructure to understand exactly what drives user experiences and impacts the bottom line for businesses. Founded in 2008 and acquired by Cisco in 2017, AppDynamics is the only company building theCentral Nervous System for IT; an AIOps platform that uses AI/ML technology to give visibility, insight and action to the domains of control that run the business. Core products include: Business iQExperience Journey Map, and Cognition Engine.

AppDynamics has been recognized by Gartner as a leader in the APM market for more than eight years and was positioned highest in 'ability to execute' in Gartner's 2020 Magic Quadrant Report for APM. It received Glassdoor's 2019 Best Places to Work Award and Fortune's top 5 Best Places to Work in 2020 as part of Cisco.

About Nouveal e-santé

Based in Lyon, Nouveal e-santé is a French SME that develops digital solutions in connected health. Both a software publisher and a digital service provider, Nouveal e-santé markets e-fitback, ONCO'nect, Léa Santé and, more recently, Covidom solutions. Its expertise in the design of e-health solutions and in the management of deployment projects has enabled it to support several public and private players in the health world in their projects.