AlertBot Tutorial: How To Run and View Test Log Reports
Watch this video for a quick and easy walkthrough on how to Run and View Test Log Reports within your AlertBot account.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
Why Context is Critical in a Data-Driven World
Research firm IDC predicts that overall data volumes will grow from 33 zettabytes in 2018 to 175 zettabytes by 2025. 50% of the data will come from IoT devices and nearly 30% of the data will get consumed in real-time by 2025. The data economy has changed the game on how enterprises will need to work with digital technologies to become more effective, competitive, and innovative.
Gartner is fully in the cloud. Are you?
As many of you know, Gartner is recognized as one of the premier analyst firms by most enterprise IT organizations. Given the broad and diverse set of customers Gartner serves -- many risk averse and conservative towards new technologies, Gartner generally tends to recommend incremental and measured changes. Imagine our surprise when Gartner made this very bold statement "on-premises is the new legacy.
What Is MTTR? A Simple Definition That Will Help Your Team
Mean time to resolution (MTTR) is defined as the sum of the total amount of time that service was interrupted divided by the number of individual incidents. The unit of measurement is some quantity of time. Ideally, you can use minutes as the unit. That is, unless you blacked out the eastern seaboard for weeks!
Which is the Best CMS?
It’s never been easier to create your own website, or to start selling your products online. There is a wide range of Content Management Systems (CMS) for you to choose from, each offering its own unique set of features and functionality. You have probably already heard of many of the most well-known CMS, such as WordPress and Squarespace, but there are other less well-known platforms that may be more suited to your needs.
Five Tools for User Activity Monitoring
As discussed in our blog post [What is User Activity Monitoring?], user activity monitoring (UAM) is a form of surveillance that provides visibility and insight into employee productivity and engagement while also revealing insider security threats. While UAM on company-owned or company-sanctioned devices and networks is legal, ethical and HR considerations require that UAM be implemented with a high level of professionalism and sensitivity.
LogicMonitor
Monitoring is a powerful tool that can unlock new pathways to growth. At LogicMonitor, we expand what’s possible for businesses by advancing the technology behind them. We seamlessly monitor infrastructures, empowering companies to focus less on problem solving and more on evolution. We turn on a complete view in minutes, turn the dial from maintenance to innovation and turn the corner from sight to vision. Join us in shaping the information revolution.
IT analytics in 90 seconds: Track non-compliant assets in your help desk
Avoid noncompliance during audits and save big by tracking under-licensed software assets using Analytics Plus reports.
Exciting news about ServiceDesk Plus' IT asset management module
We’re delighted to announce that ServiceDesk Plus, our flagship IT service management (ITSM) solution, received PinkVERIFY 2011 certification for its IT asset management (ITAM) processes. This adds to ServiceDesk Plus’ existing PinkVERIFY certifications for its incident management, request fulfillment, and change management processes.
SolarWinds Lab Episode #78: Migrating From Ticketing to Full Service
While it would probably be impossible to manage your business's technology or keep users happy without a help desk, there’s a limitation. You’re still interrupt-driven, reacting to a pile of problems and an endless stream of mundane tasks. In an ideal world, you users would self-manage, so you can be more proactive, and focus on the big issues that your business actually cares about. That’s where Service Desk comes in.