Operations | Monitoring | ITSM | DevOps | Cloud

eG Innovations works with Managed Service Providers (MSPs) across the world, who use eG Enterprise to deliver value-added services to improve their customers’ resilience and business outcomes. Many of these service providers choose eG Enterprise for its secure and granular role-based multi-tenancy support. The service provider does not have to configure and maintain one instance of eG Enterprise for each customer.

To ensure the reliability and stability of your services, it’s essential to understand the overall health of your infrastructure and systems. That variety of information from your systems helps you to get a proper context during your root cause investigation and react in real time. But also gives you the ability to make changes with confidence, so you don’t encounter the same problem in the future.

Should we build and run the full observability stack in pre-prod? How much realism vs. waiting for prod? Answer: Yes. You absolutely want observability in pre-production environments—local, dev, performance test, staging, CI, everywhere.

ING Group is a Dutch-based multinational banking and financial services corporation serving more than 38 million customers globally. It’s one of the biggest banks in the world, and consistently ranks among the top 30 largest banks globally. Our 20-year-old COBOL-based financial messaging system — which provides electronic instructions to enable financial transactions between banks and customers — is slowly becoming obsolete and difficult to integrate.