Operations | Monitoring | ITSM | DevOps | Cloud

ITIL 4 certifications demonstrate a thorough understanding of how to deliver value to the modern organization through services. Matching that understanding with the capabilities of your ITSM solution is a powerful combination. Join ITIL 4 Managing Professional Sean Sebring and ITSM Senior Sales Engineer Liz Beavers for a crash course on applying the seven guiding principles of ITIL 4 and how they tie into using the SolarWinds Service Desk platform. Whether you’re a certified ITIL pro or a new help desk technician hoping to work more efficiently, learn five ways to deliver better service to your organization.

Watch this quick "how to" video on creating a self-service input form for your end-users to create new Meeting Rooms in Office365 or Exchange Online.

Introducing Elastic Workplace Search: Personalized, unified search across all of your enterprise content, with ready-made connectors for popular cloud sources.

Introducing the new alerting framework for the Elastic Stack bringing alert functionality directly into SIEM, APM, Uptime, and Metrics. The new alerting framework is built from the ground up and designed to offer data-driven triggers that let you do everything from send an email, to automatic Slack notifications, to even integrate with platforms like PagerDuty to initiate escalations.

This video shows you how the Sumo Logic App for the Zscaler dashboards provide easy-to-access visual insights into web traffic behaviors, security, user browsing activities, and risk.

Javascript build chains have gotten outrageously complicated. Let's create one that isn't. Request Metrics monitors how real users experience the performance of your production websites. We need a JavaScript agent to pull performance data out of the browser. Watch as I calmly Bob Ross my way to a Webpack-free Typescript build pipeline with just a few NPM packages.

As many teams scramble to adopt remote work, many DevOps teams are turning to messaging and integrated workflows to collaborate effectively. But how can remote teams use messaging effectively? How can you use messaging in conjunction with other collaboration tools? We’ll show you how you can use a collaboration platform like Mattermost to make the most of popular tools like the Atlassian suite and improve the workflow of your remote teams. We’ll also talk about our experiences as a remote-first company and how our team moves quickly and stays in sync.

Get started with your own private, secure Python repository. #cloudsmith #python #pypi

This video shows you how the Sumo Logic App for the Microsoft Office 365 provides dashboards for all of your Azure Active Directory, Exchange, and SharePoint administrative use cases.

ITIL 4 is the first significant update to the leading IT service management(ITSM) and digital service management framework since 2011. Drawing on extensive input from industry experts around the globe—including content writers, reviewers, and contributors—ITIL 4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.