Operations | Monitoring | ITSM | DevOps | Cloud

How Article Turns a Spotlight on At-Risk Work to See Gains Beyond Metrics

Torsten Sinnemann from Article shares how he and his teams use Sleuth's new Work in Progress feature to improve beyond just metrics and boost efficiency, morale and value.‍ Sleuth gives software development and engineering teams the most complete and accurate visibility into DORA metrics across your organization and projects. Work-in-progress metrics can also be helpful for communicating execution status to stakeholders, and for tracking if improvement initiatives being implemented are making a difference.

Free ITSM e-book: Service management strategies from 10 ITSM experts and leaders | Sophie Danby

This e-book presents a compilation of service management strategies for the next three years from 10 ITSM experts to help IT leaders stay up to date with industry standards. The e-book also highlights the need to align ITSM strategies with business needs to meet post-pandemic demand.

Incident Workflows with Sam Ferguson

PagerDuty’s new Incident Workflows feature will help your teams build powerful, flexible incident response processes customized to your organization’s needs. Add Slack channels, Zoom calls, responding teams, and more. PagerDuty Senior Product Manager Sam Ferguson walks us through how this new featureset works and demonstrates some of the capabilities.