Operations | Monitoring | ITSM | DevOps | Cloud

Learn how Cortex helps engineering organizations unlock AI excellence by measuring, standardizing, and improving how teams adopt and use AI coding assistants like GitHub Copilot, Cursor, and Claude. Cortex enables organizations to mature their AI practices—not just adopt AI tools, but adopt them safely, consistently, and with measurable engineering impact. What you’ll learn in this video.

This year, Cortex users shipped faster, measured smarter, and proved what's possible when you give teams the right tools to understand their systems. Here's what 2025 looked like across the platform.

A modern service desk goes far beyond basic ticketing, serving as the central engine for IT operations. This THWACKcamp session from SolarWinds Day reveals how to streamline and standardize ITSM workflows, transforming the service desk into a strategic asset that eliminates administrative headaches. SolarWinds Sr. PMM Lauren Okruch and THWACK MVP Jeremy Mayfield, Director of IT at National Sugar Marketing, explore how modern service desks go beyond ticketing to become the hub of IT operations.

Tim and Tom sit down with Steve Wunker — Managing Director of New Markets Advisors, author, and early pioneer of the smartphone — to explore the big ideas behind his latest book, AI and the Octopus Organization. Steve breaks down why AI shouldn’t just “bolt onto” old processes, how distributed intelligence reshapes the firm, and what leaders can learn from one of nature’s most adaptable creatures. From organizational plasticity to the changing role of middle managers, Steve offers a pragmatic roadmap for thriving amid rapid AI-driven transformation.

The traditional metrics you’re probably using to determine CPU time shortages lack the precision of kernel-level insights.

Organizations supporting the Defense Industrial Base (DIB) face mounting pressure to meet the rigorous demands of CMMC 2.0. Join Head Nerds Lewis Pope and Jason Murphy for a technical workshop that will help you learn how to overcome these challenges with confidence.

From batch scripts to AI coworkers, automation has evolved. In this episode of Agents of IT, Prasad Watve, Head of Automation Services at Tietoevry Tech Services, shares how IT has moved from manual scripting to agentic AI that learns, acts, and collaborates like part of your team. Hear how digital FTEs are reshaping service delivery, why Zero Ticket IT is closer than ever, and what skills IT leaders need to thrive in the AI era.

In the tenth and final episode of Masterclass 2025, discover all the latest features released in ServiceDesk Plus in the last six months, followed by an AMA session where our product experts answered your queries.

In the tenth and final episode of Masterclass 2025, discover all the latest features released in ServiceDesk Plus Cloud in the last six months, followed by an AMA session where our product experts answered your queries.

​If you're using OpenTelemetry to collect traces or logs, shipping that data into Sentry is easy with the new OTLP endpoints. We're going live to take you through how you can get started using OpenTelemetry with Sentry.