Operations | Monitoring | ITSM | DevOps | Cloud

No more manual invoicing: How ManageEngine MSP Central automates usage-based billing

ManageEngine MSP Central's billing capability, powered by Zoho Billing, is officially live—and the headline feature is automated usage-based billing. No more pulling usage numbers manually, matching them to invoices, and updating everything by hand every month. Here's what changes: Customer data syncs automatically from MSP Central to Zoho Billing—no duplicate client records. Every service you deliver, including endpoint management, ITSM, and infrastructure monitoring, becomes billable in Zoho Billing without manual setup. Set up subscriptions per client, per service—one client can run multiple subscriptions at once.

Introducing APEX: Adversarial Pattern Extraction and Correlation

In this Black Hat talk, Nicole Beckwith introduces APEX (Adversarial Pattern Extraction and Correlation), a detection framework—not a Cribl product—that clusters TTP-based signals around entities to support behavioral detection. It is intended for security practitioners, SOC and detection teams, and threat hunters who want to learn how to use raw telemetry or OCSF data, TTP chaining, time windows, criticality, and cross-correlation to detect behavior beyond static indicators and rule-count coverage.

Leading With Observability: Scaling Fin to 2x Engineering Productivity

A few months ago, Darragh Curran, CTO at Fin (formerly Intercom) set a public goal to double productivity and nearly tripled it instead. They did so by pulling a few levers: AI writing code at scale, building an AI-driven PR review system, leveraging as a trust mechanism, and with leadership becoming more hands-on through the transition. Charity wanted to pick Darragh’s brain on the messy bits, not just the highlight reel, so she invited him to participate in our first episode of Leading With Observability.

Why New Devices Sit Stuck in Enrollment

A device ships out, IT pushes the enrollment profile, and then... nothing. Every tech who's supported Apple Business Manager, Android enrollment, or Windows Autopilot has hit this wall at least once — and it's rarely obvious whether the problem is a bad Wi-Fi handshake, a broken ABM sync, or a config profile that silently failed to apply. In this session, we'll walk through exactly where enrollment breaks and how to fix it fast.