Reducing alert fatigue in incident management
Picture this scenario: It's 2 AM. Your phone starts ringing. There's an incident in staging. You grumble, wake up, check your notifications, only to realize it does not require your immediate attention. After twenty minutes of lost sleep, you're back to bed, only for the cycle to repeat itself a few days later. Sound familiar? For many SREs and on-call engineers, incidents and alerts are unavoidable realities.