Operations | Monitoring | ITSM | DevOps | Cloud

How can the most popular ChatOps tool be used to manage incidents and resolve them faster? We gathered helpful tips that should help you reduce MTTR.

Microsoft Azure maintains second place in the cloud infrastructure services market, with 25% market share as of Q3 2023. Following several consecutive quarters of slowing year-on-year growth, Azure saw an uptick in the second half of last year as the impact of the AI surge became palpable.

For any software company, a log monitoring tool is a must for collecting, storing, and providing a centralized view of all logs from different applications and hosts for faster anomaly detection, incident resolution, and troubleshooting. They can also help detect security threats and provide audit trails. They are effective in capacity planning, decision-making, and ensuring optimized performance.

Businesses rely on software solutions increasingly in our modern age, and it’s constantly evolving. Compared to some of the software being used in the early 2000s, we’ve seen large changes, resulting in more complex frameworks, which come with their own unique changes. As software and systems become more complex, so increases the probability of errors occurring and the level of jeopardy those errors might present.

The right set of professional services automation features can transform your business operations. ‍ Most organizations (97%) believe that business process automation is crucial for digital transformation. 67% of companies use business process automation solutions that improve end-to-end visibility across different systems. While 24% of companies have started implementing low-code process automation systems, 29% plan to implement low-code process automation software shortly.

Business continuity is a vital aspect of modern business operations. It is the ability to maintain essential business functions during and after unexpected disruptions or disasters. Downtime, in the context of business continuity, refers to periods when critical systems are unavailable. When such a catastrophe happens, the repercussions can be significant. For one, it can be costly—every moment of system unavailability can result in financial losses.

It would not be an exaggeration to say that IT documentation is critical to your business’s success. It is one of the most crucial best practices in IT operations and allows you to record, organize, and store information about an IT environment, from devices information to passwords and contact information. Without great documentation, your IT department would not operate at its best.