Operations | Monitoring | ITSM | DevOps | Cloud

The economy and businesses closely rely on network infrastructures functioning efficiently. Minor network bottlenecks and snags can cost companies a good chunk of money and negatively affect their reputation. When there is so much to lose, the natural reaction of organizations is to throw more people and, in turn, more money at the problem.

In the context of IT service management, Service Level Agreements (SLAs) have long been the cornerstone for measuring and ensuring the quality of services provided to customers. However, as technology evolves and incidents become more complex, relying solely on SLAs may not be sufficient. This is where Service Level Objectives (SLOs) come into play, offering a more nuanced approach to Incident Response.

We’re thrilled to announce the latest releases of the NiCE Linux Power Management Pack and the NiCE AIX Management Pack for Microsoft SCOM and Azure Monitor SCOM MI, packed with exciting new features and enhancements to bolster your monitoring experience across Linux and AIX environments. Our team has been hard at work to ensure seamless compatibility, robust performance, and enhanced security across both platforms, and we’re excited to share what’s new.

No matter how good a new teammate is, a lot of their success is in your hands.

When OpenTelemetry first came into the picture with the merger of OpenCensus and OpenTracing in 2019, it was pretty much all about classic telemetry data, namely- logs, metrics, and traces. Since then, OpenTelemetry has become an indispensable tool in the modern observability landscape. With frequent integrations and introduction to new capabilities every year or so, it has poised itself as an invaluable tool for cloud enterprises.

Migrating network monitoring solutions is more than just a list of devices and technical requirements. It’s also about ensuring that all stakeholders are aligned - from team members to customers and everyone in between.

Splunk gives you amazing tools to analyze system data and make business-critical decisions, react to issues, and even proactively address future problems. And since it is so good at those things, it’s not surprising that there are myriad tools to help you reflexively analyze your own Splunk deployment.

Without a doubt, you’ve heard about the persistent talent gap that has troubled the technology sector in recent years. It’s a problem that isn’t going away, plaguing everyone from engineering teams to IT security pros, and if you work in the industry today you’ve likely experienced it somewhere within your own teams. Despite major changes in the tech landscape, it is clear that organizations are still having significant difficulty keeping their technical talent in-house.