Operations | Monitoring | ITSM | DevOps | Cloud

Creating a seamless digital support experience can make employees, service desk agents, and businesses more successful. Automating mundane, time-consuming tasks, such as triaging incidents and shifting to a proactive support model offers numerous benefits: That’s why ServiceNow and Microsoft entered a strategic partnership to help mutual customers accelerate digital transformation, create great experiences, and unlock productivity, including leveraging artificial intelligence (AI).

We may not always know what is happening behind the scenes when we add a dependency to our projects. We expect this process to “just work” to carry on building applications. Little we may know about the level of commitment from maintainers and the amount of work needed to have everyone seamlessly use a library. Let’s hop in backstage to discover the unique way Blackfire releases its Python binaries.

System Monitor, better known as Sysmon, is one of my favorite security datasets. The data is crazy detailed and offers a great way to power security detection and response since it gives cyber security teams a roadmap to understand exactly what systems or people are doing while they use any Windows operating systems. The avalanche of the data is the downside and why observability engineers need tools like Cribl Stream to manage and enrich Sysmon data to make it more useful and more cost-effective.

Nobody actually cares about the network. Provocative words coming from a network visibility company, you might be thinking. However, consider what you’re doing right now. You’re reading a blog on a website, maybe clicking around other tabs, possibly streaming some music, and likely keeping an eye on your work chat. These are all applications, and that’s what we all truly care about, not the plumbing that delivers them.

HTTP is one of the most popularly used protocols on the internet. Most user-facing applications expose HTTP APIs or apps of some form. The HTTP protocol is the basis for the World Wide Web or the tangible, visible part of the internet. However, you can also utilize this technology to test the performance and availability of your web apps.

When developing container-based services that will be orchestrated by Kubernetes, Terraform is an essential part of your artifact ecosystem. These infrastructure-as-code configuration files help automate the provisioning and maintenance of the cloud environments where your K8s applications will run. That’s why it’s great news that you can now store your Terraform modules, providers, and remote state files in Artifactory as a part of your software supply chain.

Having enough time available is a struggle we all experience. Technological innovations enable us to develop and deploy software at lightning speed: Sometimes we can push more to production than our organizations’ IT environments can handle. At the same time, we want to increase customer satisfaction by reducing downtime. But how are you going to keep customer satisfaction rates high if a large majority of incidents are caused by changes?

Consider what happens if digital apps or services go down. Companies lose revenue, decrease productivity, compromise customer loyalty and the list of repercussions goes on, depending on the business. Indeed, modern business continuity is contingent on a well-functioning suite of consumer and commercial apps and services.

Investments in cloud computing services have steadily increased over the past few years, largely a result of the rise of the digital workplace and the challenges brought on by remote and hybrid work. But there’s another reason businesses are investing more money into cloud solutions: driven by the chip shortage and subsequent hardware crisis, businesses are looking to build their digital resilience.

In honor of World Password Day, we asked our Head Nerds for their top password-related tips and thoughts. One thing they could all pretty much agree on is that passwords shouldn’t be replaced, but that they should be supplemented with MFA. Here’s what else they had to say.