A day in the life of a Customer Support Detective
I open my laptop and look over my cases while I slurp down my first cup of coffee. Most of my backlog is waiting on customer updates, or bug fixes. Two of my cases have been marked for closure. Not a bad start for a Monday! A pod CrashLoopBackoff issue was resolved by bumping up memory requests, and the missing metrics issue was solved after applying some Prometheus annotations to the customer’s nginx pods. I notate and close both cases. No sooner do I hear the beep of the badge scanner.