Operations | Monitoring | ITSM | DevOps | Cloud

Announcing HAProxy Kubernetes Ingress Controller 1.5

We’ve released version 1.5 of the HAProxy Kubernetes Ingress Controller. This version unlocks access to the raw HAProxy configuration language for power users to gain more control. You can also enable mutual TLS authentication between the ingress controller and services, enforce Basic authentication, and return custom error pages to users.

Empower your Organization's IT with Improved Monitoring Visibility

As technology evolves so do the needs of an organization that rely upon it; the ability to quickly adapt has become more important than ever, especially as of late. However, this doesn’t mean that adopting new technology isn’t without its own set of challenges. Take operating in the cloud for instance; one of the trade-offs is visibility.

Custom promise outcomes in Mission Portal

CFEngine 3.17.0 introduced custom promise types, which enable CFEngine users to extend core functionality and policy language in a simple way. As an example of the power and simplicity of this new feature, I will show a promise type that helps to observe a website’s status. The module which implements this promise type was written in a couple of hours.

Set up a CI/CD Pipeline with Cloud-Native Tools

The adoption of cloud-based solutions has become increasingly common. The proof for this is evident – according to Gartner, Inc., the worldwide public cloud services market is expected to grow by 6.3% in 2020, up to a staggering $257.9 billion in value. The Flexera 2020 State of the Cloud Report, released on April 28, 2020, states that more than 90% of respondents have adopted cloud computing, with the top three cloud service providers being – AWS, Azure, and Google Cloud Platform.

Feature spotlight: Auto Diff - New code vs Prod

When making changes to applications these days, it’s hard to understand and predict the impact of those changes before you deploy. API connections are multiplying, and with new cloud platforms such as containers/serverless, it only add to the complexity. Some people have trouble remembering whether they closed the garage door or turned off the coffee maker. Can you remember all the details of your latest API contract change? Let alone who would be impacted and needed to be notified?

15 Ways to Streamline and Improve Your Customer Support

‍Customer support drives long-term relationships that can be the primary source of profit for your business. However, a customer support process that is slow or does not make itself as accessible as it needs to be can drive customers away. As such, we're going to look at 15 ways to streamline and improve the whole process. The farther that the customer has to go to get the support that they need, the more expensive it becomes for you, and the slower your response will become.

5 Keys to Managing Individual Performance Remotely

The goal of management is always to ensure productivity and the fulfillment of preset objectives. But having so many employees working remotely because of current global circumstances or corporate policies makes performance management challenging. Here we have keys to managing individual performance remotely. None of these keys involve cracking a whip for getting the level of performance you want.

A CSI Approach to Relationship-Based Observability

We recently ran a quick poll where we asked the audience, “When an IT incident occurs at your company, what TV show does it most resemble?” Twenty-three percent of respondents told us that CSI: Crime Scene Investigation resembled them the most. We needed to dig into that a little deeper. Let’s walk through the typical steps of figuring out the root cause, in CSI fashion: Photographs are critical in the world of CSI.