Operations | Monitoring | ITSM | DevOps | Cloud

What is ITOM? Information technology operations management (ITOM) is the administration and management of an organization’s hardware, network, applications and technology needs. Generally regarded as the true meaning of “tech support,” it is a service-centric approach to IT infrastructure, IT support operations, IT networking and end user support.

In the first part of our 2023 PromCon recap, we spent OpenObservability Talks exploring the Perses open source project. We found heavy users of open source Grafana who found themselves grappling with issues arising from managing a vast number of dashboards, and the need to manage dashboards as code in a GitOps fashion.

In an era dominated by data-driven decision making, monitoring tools play an indispensable role in ensuring that our systems run efficiently and without interruption. When considering tools like Netdata and Prometheus, performance isn't just a number; it's about empowering users with real-time insights and enabling them to act with agility.

Murphy’s Law states, “Anything that can go wrong, will go wrong.” This is an old adage that can be applied to IT networks everywhere. Organizations and IT admins can perfect their networks to the best of their powers, however, network issues of varying severities can still pop up. These network issues need immediate responses and resolutions. If such issues go unresolved for an unreasonably long time, the damages to both the network and the organization can be costly.

Monitoring a network for its uptime and peak performance is crucial. By tracking network performance, organizations can better understand their network requirements, gain in-depth visibility, identify mishaps quickly, and roll out remediation measures. However, this is easier said than done. The complexity only increases when the network is an MSP’s.

In an era defined by the relentless pace of digital transformation, the Wide Area Network (WAN) has emerged as the unsung hero of connectivity. With organizations expanding globally, remote work becoming the norm, and data flowing like a digital river, the WAN is the backbone that keeps the modern world interconnected. Yet, as the demand for high-performance, reliable, and secure WANs skyrockets, so do the challenges that network administrators face.

Website monitoring has grown in importance over the past decade for individuals and businesses all around the globe – and for different purposes. It became even more important in 2020 during the COVID-19 pandemic. As travel, events, and offices around the globe shut down rapidly, people relied on different tools and features to be kept up to speed regarding the ongoing situation.

Recently, Elastic Universal ProfilingTM became generally available. It is the part of our Observability solution that allows users to do whole system, continuous profiling in production environments. If you're not familiar with continuous profiling, you are probably wondering what Universal Profiling is and why you should care. That's what we will address in this post.

Missed the last Netdata updates? Here is what is new.