Operations | Monitoring | ITSM | DevOps | Cloud

An IT service desk is the backbone of enterprises that rely highly on technology. It is responsible for providing technical support and assistance to employees and customers who experience issues with their technology. This signifies an IT service desk’s integral role in enhancing an enterprise’s internal/external service delivery and user experience. However, enterprises can only enhance their service delivery and IT operations when they maximize their service desk.

Just in time for your holiday viewing! Learn how to solve real-time time series processing challenges with Quix—the stream processing framework using Kafka and Python—and purpose-built time series database InfluxDB.

Grafana Alerting helps you identify issues almost immediately after they occur — and you don’t have to constantly check your system to get the insights you need. Instead, Grafana Alerting sends alert notifications to reach you wherever you are, whether that’s in a Slack channel or in a messaging app like Telegram. Telegram is a viable option for receiving alerts, especially when you want personal or individual notifications rather than those sent to a team.

On this exciting journey, we celebrate the successes of our team over the course of an incredibly productive year. From solving 2677 development tickets and 2011 support tickets to spending 5680 hours on projects and operations, each metric represents our shared dedication and success with our valued customers, which are the engine of our growth.

With the recent integration between SUSE and StackState, SUSE customers will benefit from the enhanced observability StackState offers for their applications running on SUSE’s diverse Kubernetes distributions. As businesses increasingly rely on Kubernetes, ensuring the stability and performance of applications becomes of great importance.

In the most distinct term, time-series monitoring is all about you analyzing a data or a process over a certain period of time. This period of time can vary according to our needs. We can set the monitoring to provide results every day, every week or even once in a month. Time-series monitoring works like logging, where all the activities your system goes through, are logged and stored in a file.

OpenTelemetry can be used to monitor ECS clusters. In this tutorial, you will install OpenTelemetry Collector to collect ECS metrics and then send the collected data to SigNoz for monitoring and visualization. In this tutorial, we cover: If you want to jump straight into implementation, start with this Pre-requisites section.

Thanks for joining me for Part 3 of “The concise guide to Grafana Loki,” a series of blog posts that takes a closer look at best practices for various aspects of using the log aggregation system. Today’s post is my holiday present for all the folks out there running Loki who would like to get the most query performance they can out of their cluster.

FinOps, short for Financial Operations, is not just a term but a transformative approach that combines finance, operations, and engineering teams. At its core, it empowers organizations to take control of their cloud spending, optimizing resources while aligning seamlessly with business goals.

Website uptime is crucial for businesses to maintain a strong online presence and ensure a positive user experience. However, frequent website downtime can harm your brand reputation, customer loyalty, and your bottom line. This blog post will explore the common causes of website downtime and provide practical solutions to diagnose and resolve these issues effectively.