Operations | Monitoring | ITSM | DevOps | Cloud

SLOs: a guide to setting and benefiting from service level objectives

If you’re running a technology-driven business, reliability isn’t optional—it’s essential. But how do you balance speed and innovation with a level of reliability that satisfies your customers? That’s where service level objectives (SLOs) come in. SLOs offer a framework for defining and achieving reliability goals, aligning technical efforts with user needs, and driving meaningful outcomes for your business.

How to Optimize Website Images: The Complete 2025 Guide

Images are big. Really big. The bytes required for an image dwarf most site’s CSS and JavaScript assets. Slow images will damage your Core Web Vitals, impacting your SEO and costing you traffic. Images are usually the element driving Largest Contentful Paint and load delays can increase your Cumulative Layout Shift. If you’re not familiar with these metrics, check them out in the Definitive Guide to Measuring Web Performance.

System Center 2025 Unveiled: Insights and Expert Discussion on SCOM, SCORCH, SCSM, and Beyond

The future of IT operations is here! Join us for an exclusive expert panel discussion on Microsoft System Center 2025, where industry leaders will explore the latest advancements and strategies for optimizing enterprise IT environments.

Top 3 tools for reporting Zendesk metrics

Zendesk is a popular choice for customer service and support, offering a range of tools to manage interactions and boost customer satisfaction. However, making sense of all the data it collects requires robust reporting tools. Zendesk Explore, Power BI, and SquaredUp are three powerful tools that can help you unlock valuable insights from your Zendesk data, but each has its unique strengths.

A Complete Guide on Synthetic Monitoring | How to Improve Your Web & App Performance?

Making your brand stand out in digital business is more challenging than it sounds. More than 2.87 million apps are available on Play store and other platforms. In fact, as per reports, almost 252,000 new websites are created and launched daily. Competing in this large market without proper monitoring and strategy is a complete waste of time.

9 essential metrics to track for effective IT operations with log management tools

Monitoring the correct metrics is crucial for efficient IT operations, as it ensures the smooth functioning of an organization's infrastructure. One crucial aspect of this process is log management, which empowers IT teams to address critical aspects of IT infrastructure, including performance, availability, security, resource usage, and integration.

Syslog Protocol: A Reference Guide

Syslog was developed in the 1980s by Eric Allman as part of the Sendmail project and adopted by many systems over the years. When looking at Syslog, there are a few protocol options, each with slight differences. In this reference guide, I’ll break down the differences so that you have a guide to see these formats when utilizing this protocol.