Operations | Monitoring | ITSM | DevOps | Cloud

ServiceNow is a cloud-based platform that streamlines IT service management, operations, and various business workflows across organizations. Dashboards in ServiceNow can play a valuable role by offering a clear view of key metrics, trends, and performance indicators. While there are dashboards locally in ServiceNow portal, they often fail to provide a fuller picture of the impact of the incidents in context with other key metrics from external tools.

Knowledge 2025 was an event for the history books: three days of exciting keynotes, informative panels, and collaborative breakout sessions that brought together 25,000 ServiceNow customers, partners, investors, and developers. From the keynote stage to the expo floor, we showed the world how ServiceNow puts AI to work for people—in every corner of business. In addition to big announcements shared in the opening keynote, here are four top takeaways from Knowledge.

Imagine this: You've onboarded 30 new switches, 15 firewalls, and 20 routers into your network. You assume they all follow company policy. But months later, half of them are misconfigured, a few are running vulnerable firmware, and one rogue device is exposing ports it shouldn't. That’s not poor luck—that’s poor baseline configuration.

On April 28, 2025, Spain, Portugal, and briefly some parts of France experienced what would become one of Europe’s most significant power outages in recent history. As millions across the Iberian Peninsula found themselves suddenly disconnected, a stark reality emerged: in our interconnected world, the ripple effects of major incidents extend far beyond their immediate impact zone.

As Software as a Service (SaaS) solutions evolve, organizations face increasing pressure to ensure uninterrupted service delivery. One of the most significant threats to SaaS Service delivery and operational continuity is the presence of known and unknown Single Points of Failure (SPOFs). As a SaaS organization, the team at JFrog deeply understands the risks of SPOFs and works hard to avoid them.

Slow Zoom calls, dropped VPN connections, and lagging applications sound familiar? These common network frustrations often stem from underlying performance issues that could be diagnosed and resolved with the right data. For IT professionals, raw network metrics alone aren’t enough. To truly optimize performance, you need network statistics: aggregated, analyzed, and interpreted insights that turn numbers into actionable decisions.

In today’s cloud-native world, third-party APIs are everywhere. Payments, notifications, search, AI, analytics as modern applications are built on a web of external services. But what happens when one of those APIs slows down, starts throwing errors, or gets rate-limited? Suddenly, your users are facing issues, and you’re stuck asking.

We just released a fresh new view of the sidebar in the Checkly app. This decision was made after some extensive user research—and this is the story of how we got to the final solution.

As organizations increasingly deploy AI solutions, I am seeing more and more that the strategic placement of data—particularly at the edge—is becoming paramount to unlocking AI’s full potential. This is a viewed shared by our partners at Riverbed, as highlighted in a recent white paper, Accelerating AI and Data Movement at the Edge. Edge computing enables businesses to perform complex operations at production sites by positioning compute resources nearer to users and operations.

With more enterprises adopting SD-WAN technology, SD-WAN vendor support can be a key to success. We break down the licensing of eight major SD-WAN vendors. Whichever SD-WAN vendor you use, the way you deploy is essential to success.