Operations | Monitoring | ITSM | DevOps | Cloud

Planning for continuity with COVID-19

COVID-19 has put the business continuity plans of every SaaS company to the test, and the test isn’t over. But we’ve learned a few things in the last week that I’m hoping will help your organization. It’s all about people This isn’t a traditional BC/DR scenario, where a disaster like an earthquake knocks a data center offline. It’s about how we adapt to support employees connecting and operating from home, so we can maintain our support for our customers.

Nearly 1,000 organizations worldwide implement ServiceNow's free emergency response apps

On March 16th ServiceNow released four emergency response apps free of charge to help organizations manage through the COVID-19 pandemic. To date nearly 1,000 different organizations have started leveraging these apps to assist their employees during the crisis. They include federal and state agencies as well as hospitals and healthcare organizations. ServiceNow is working with its partners, including Accenture, Deloitte, DXC Technology, EY and KPMG, to distribute and support the apps.

Integrating LaunchDarkly with Sleuth

Today, we’re excited to announce you can now integrate LaunchDarkly with Sleuth, allowing you to track feature flags as a source of change in your DevOps stack. The Integration LaunchDarkly gives developers fine-grained control over which users see which features, and with our native LaunchDarkly integration you can now track the status and impact of feature flags relative to other source changes in your projects, such as code, issues, etc.

Slack Tips for Remote Communication

As the world is now forced into remote working due to COVID-19, I believe it’s important to make some things explicit that have been implicit for many a remote worker over the past few years with the rise of Slack in the distributed office. These tips are designed to be simple and actionable, with the goal of improving your remote working experience.

Make the Splunk Connected Experiences Mobile Apps Work for You

You can view mobile-friendly dashboards and interact with augmented reality (AR) visualizations with the Connected Experiences suite of mobile apps. Splunk Mobile, Splunk AR, and Splunk TV allow you to take Splunk data on the go for a secure mobile experience. Below, Ryan O'Connor from the Splunk for Good team shares some examples of how to build mobile-friendly dashboards. Splunk for Good makes machine data accessible and valuable to nonprofit organizations and educational institutions.

Does Observability Throw You for a Loop? Part One: Open with Observability

The duality of observability is controllability. Observability is the ability to infer the internal state of a "machine” from externally exposed signals. Controllability is the ability to control input to direct the internal state to the desired outcome. We need both in today's cloud native world. Quite often we find that observability is presented as the desired end state. Yet, in modern computing environments, this isn’t really true.

Uptrends is ISO 27001 security compliant!

We are thrilled to let you know that Uptrends is now certified ISO 27001 compliant. The ISO (International Organization Standardization) sets security requirements that a company must meet before an accredited auditor can grant the certification. If you’re familiar with the certification process, you know that it takes a considerable amount of time and work; however, the benefits that it brings for our company and our clients are worth the effort. Let’s take a look.

4 Ways to align your Service Desk to business operations

As an IT leader, it’s important to step back, sometimes, and view what you can do better with your service desk. Because small issues and inefficiencies can easily add up to day-to-day chaos. In organizations where IT services are aligned with business objectives, they are more likely to make investments in new technologies like AI & ML. Periodic reviews will make sure that the alignment stays. Here we are going to look at some areas where putting efforts can yield significant result.