Operations | Monitoring | ITSM | DevOps | Cloud

Integrating proactive monitoring with customer service

Everyone knows the existential question: If a tree falls in the forest, and nobody is there to hear it, does it make a sound? Leading-edge customer service management today has produced a corollary: If a network problem is fixed before the customer even suspects there’s an issue, did it even happen?

InfluxData expands in Asia Pacific region with Digital China and Hyundai BS&C partnerships

New distribution partnerships will support increased demand for InfluxDB across the region SAN FRANCISCO — April 29, 2020 — InfluxData, creator of the time series database InfluxDB, today announced its expansion into the Asia-Pacific (APAC) region through new strategic partnerships. Digital China and Hyundai BS&C will be the exclusive value-added distributors of InfluxDB in China and South Korea, respectively. The company also teamed up with Intellify, a reseller in Australia.

The Easy Guide to Adding COVID-19 Context to Any Process

Recently, my colleagues Ryan Kovar and Lily Lee created TA-covidIOCs, which is a Splunk TA designed for ingesting IOCs related to COVID-19. Per usual, I immediately saw this as an opportunity to hitch a ride on their coattails and benefit from their hard work. The product of this effort is a Splunk Phantom playbook uncreativly titled, "COVID-19 Indicator Check." The playbook is a simple, self-contained set of actions that takes MD5 file hashes, IPs, domains, and URLs as input.

Analyze Metric and Event Data on the Same Platform

Analyze both metric and event data on the same platform regardless of source or structure. With Splunk metric indexes, you can quickly and easily ingest, store, and analyze metrics — whether in the Analytics Workspace or with SPL — so you can deliver positive business results. Get the most value out of your data with Splunk.

Microsoft Teams Monitoring for SCOM | 6 months FREE

To help Microsoft Teams administrators and their companies ease their workload in Teams administration, NiCE provides a free 6 months Teams Monitoring solution. The NiCE Active 365 Management Pack for Microsoft SCOM extends your Teams monitoring to meet IT governance standards. You will benefit from clear end-to-end views on performance, get notified on unexpected outages or latencies as they happen, as well as have expert advice on how to solve issues.

SolarWinds Study Shows Converged Roles and Contracting Budgets Increase Need for Qualified U.K. Tech Pros Across Hybrid IT Environments

SolarWinds IT Trends Report 2020: The Universal Language of IT examines the evolving role of technology in business and the breakdown of traditional IT siloes. Less than 25% of budgets dedicated to emerging tech, instead prioritise cloud and hybrid IT. Tech pros cite need to upskill across security, APM, and non-technical and interpersonal skills.

Kubernetes Security Best Practices

Cloud-native is the new standard for modern applications. This usually means container-based applications, using the popular Docker and Kubernetes platforms, and increasingly also service mesh platforms such as Istio and Envoy. With that, container security in general—and Kubernetes security in particular—is at the forefront of engineers’ minds. Docker popularized containers based on the good-old but little-used LXC Linux containers.

Introducing Organization Accounts

Several times throughout the last five years of StatusGator, we have received requests for organizational accounts. As more and larger teams have joined, there’s been a steady increase in requests for multi-user accounts. We are proud to announce that StatusGator Organization accounts are now available on our Start Up plan and above. Our first implementation of this is quite simple: separate user accounts are joined together by linking them to a parent Organization record.

What Does 99.9% Uptime Mean?

An old adage about choosing a hosting provider says that everyone promises 99.9% uptime so you need to test uptime of a site for the real picture. Or scour the forums for reviews and judge for yourself how reliable they are. That works too. What that saying is really getting at is the need for some kind of indicator that uptime does not fall below expectations, because you can’t just trust the word of the provider when your business is at stake.