Operations | Monitoring | ITSM | DevOps | Cloud

What role does ITIL Project Management play in ITSM?

Organizations with established ITSM strategy already know how ITSM can transform the IT department from a cost-center to a value-generating driver to offer real business value. As teams modify their service operations to meet increasing needs, IT departments are under more pressure than ever to swiftly execute changes without putting their service levels at risk. This is where organizations can leverage project management best practices along with ITSM best practices to introduce new services.

GrafanaCONline IoT Day recap: Real-time streaming in Grafana 8, fun DIY projects, Grafana for trains, plants, and more

Week two of GrafanaCONline 2021 is going strong! To catch the live sessions — or to watch all the videos on demand after GrafanaCONline ends on June 17 — register here. If you didn’t get a chance to watch yesterday’s presentations, here’s what you missed from Day 4 of the conference.

Using Grafana to measure the health of your NGINX instances with NGINX Instance Manager

Grafana is an extremely powerful application and infrastructure observability and health platform. The ability to quickly generate operational insights from an amalgamation of sources is compelling. Grafana also benefits from the ability to natively query a Prometheus endpoint to display time-based metrics for display in a dashboard. We’ve built the NGINX Instance Manager tool to measure the health of your NGINX instances with the help of Grafana.

How Martello Helps Managed Service Providers

It’s no secret that the modern era in which we live and work must fulfill an ever-increasing demand for digital transformation, especially when it comes to business. Microsoft Teams’ growth over the past year has been exponential, and while many companies rely on Microsoft 365 for their business continuity, very few of them have the tools to manage and support these services internally.

Instrumenting Microservices with Istio for Distributed Tracing

Previously, I wrote a Beginner’s Guide to Jaeger + OpenTracing Instrumentation for Go providing guidance on manually instrumenting Go services. This is useful for cases where we want fine-grained tracing of specific functions. However, what if all we want is to trace a service’s inbound and outbound calls with little to no additional code?

Using the Redis Command-Line Correctly

Redis is an open-source in-memory data store. You can use Redis as a database, message broker, or cache. It also supports Lua script evaluation so you can build automation scripts or custom operations on top of your key-value Redis store. Typically, developers use language-specific client libraries when building apps with Redis. These clients abstract Redis’ command-line interface (CLI), making it easier to work with but more work to set up.