USACI is a Managed Service Provider (MSP) provides Software as a Service (SaaS) and Desktop as a Service (DaaS) solutions over Citrix XenApp and Citrix XenDesktop. They also offer public and private cloud services via their product, XenWinGo. The breadth of services which the organization offers can place a lot of pressure on their Citrix help desk professionals.

Gift of Hope Organ & Tissue Donor Network is a non-profit organ procurement organization that coordinates organ and tissue donation and provides public education on donation in Illinois and northwest Indiana. As one of 58 OPOs that make up the nation’s donation system, Gift of Hope works with 180 hospitals and serves 12 million people in their donation service area.

Background: Boston Software was long overdue for an affordable, reliable APM solution that could provide deep and credible insight into the behavior of its services. Customers began reporting an issue with the software, but traditional monitoring was unable to pinpoint the source.

Moving to a Docker-based cloud for Java apps orchestrated by Mesos Marathon required a different approach to monitoring and security for Quby, the Amsterdam-based developer of smart home solutions and maker of smart thermostat and service platform ‘Toon.’ That’s when they found Sysdig. The Sysdig Cloud-Native Intelligence Platform helps Quby resolve issues faster, and reduces monitoring system administration effort by 400%.

In A Comedy of Errors, we talk to engineers about the weirdest, worst, and most interesting application and infrastructure issues they’ve encountered (and resolved) over the years. This week, we hear from Eli Perkins, Mobile Engineer at Clubhouse. Clubhouse is a project management platform that makes it simple for software teams to relate how their everyday tasks are contributing towards a larger goal.