Operations | Monitoring | ITSM | DevOps | Cloud

At ServiceNow, our mission of making the world of work, work better for people, drives everything we do. Returning to work safely remains a priority for businesses across the globe. In only two months since the initial release of the ServiceNow® Safe Workplace Suite, more than 500 organizations have downloaded our Safe Workplace apps. These organizations include Uber, Coca Cola European Partners, State of North Carolina, BankUnited, and AmeriGas.

As per research published by Hosting Advice, over 56% of employees who felt disengaged at work marked inadequate training as the key reason for it. Over 53% of employees felt that they would be able to perform better at their jobs if they received adequate training. And over 31% of respondents to the research survey stated that they had to quit their jobs less than six months after being hired. Olivia was one of those last set of employees at her first job out of graduate school.

As a ServiceNow manager, have you ever wondered how you can deliver a satisfying customer experience to your end users without increasing headcount, or adding to the workload of your existing front-line workers? In a world of digital transformations and disruptions, providing swift and complete customer service is about finding and fixing gaps in existing incident management processes using data analytics.

Following our Identification and Reconciliation post in this series, I wanted to briefly introduce the Identification Rule, a key part of the IRE system. We’ll continue to dig into IRE with this series, check back for more soon. Now that you’ve decided to funnel all of your Configuration Items (CIs) into ServiceNow via IRE, we need to sort out what each item is, and how it should be marked as unique. Identifications Rules perform this step with two distinct parts.

Today is the day! We've just published this press release announcing our brand new Ivanti Neurons platform! What it is: Ivanti Neurons is a new hyper-automation platform that empowers organizations to proactively, predictably and autonomously self-heal and self-secure devices, and self-service end users. Ivanti Neurons augments IT teams with automation bots that detect and resolve issues and security vulnerabilities while improving the accuracy, speed and costs of services IT delivers.

The world is changing fast, and for IT departments, demands are increasing exponentially. The challenges in today’s environment are like a tidal wave coming at organizations. There is unmanageable complexity due to the explosive growth of endpoints and IoT devices—generating and processing data all the way to the edge. Cybersecurity threats are reaching catastrophic new heights and present significant risk to companies.