Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Sponsored Post
startingpoint

Why Listening to Customer Feedback Leads to Startup Success

Jun 21, 2022 By StartingPoint In StartingPoint
Did you know that ignoring customer feedback has resulted in 14% of startup failures within the last few years? Besides sketchy products, poor pivots, and lousy marketing strategies, they all boil down to one factor - the lack of constructive criticism. As a startup business, it's essential to solve problems the right way. Therefore, having a strong personality when facing constructive criticism is necessary, as it will lead to further improvement of your products and services. And your startup's best critics are your customers. As such, listening to what your customers have to say will help your company produce better quality items in the future.
Read Post
Infraon

How an integrated ITSM and ITOM platform can help you accelerate it

Jun 21, 2022 By Infraon In Infraon
Accelerating the overall enterprise efficiency is not an easy task as you probably rely on multiple tools to communicate with customers, partners, employees, and vendors. There’s a chance that you’re already working with multiple software vendors to optimize your IT and network infrastructure. However, this can create chaos across your IT landscape – causing poor user experiences, disparate workflows, recurring IT issues, upgrading systems, and more.
Read Post
freshservice

How to choose an IT Project Management software?

Jun 20, 2022 By Vishnu Prasad In Freshservice

IT project management, like every other discipline in modern business, is heavily dependent on technology and data to be effective. Unlike other disciplines, however, technology has not had a significant impact on how project-management processes are performed. The same activities that were once done manually are now supported by software to improve efficiency.

Read Post
Asset Infinity

Is Prescriptive Maintenance the Right Option for Asset Management?

Jun 20, 2022 By Asset Infinity In Asset Infinity

Prescriptive maintenance is one of the less-known maintenance types. However, this maintenance is proactive maintenance and for some industries, it is more effective than predictive & preventive maintenance. In this blog, we will know what prescriptive maintenance is and can you use this maintenance type in your business? So, without wasting any time let us begin!

Read Post
Infraon

Five key initiatives for organizations to embrace a customer-focused culture

Jun 17, 2022 By Infraon In Infraon
Being customer-centric is the need of the hour. In this era of instant gratification, it is more crucial than ever for businesses to cultivate a culture that values customer satisfaction. A single viral tweet or negative review can significantly impact your bottom line. In reality, many of these reviews are likely being read by your prospective customers as they decide whether or not to make a purchase.
Read Post
Asset Infinity

Is Conveyor Maintenance Checklist Crucial? How Does It Help to Reduce Downtime?

Jun 17, 2022 By Asset Infinity In Asset Infinity

In huge manufacturing units, there are lots of assets and machinery that are helpful in running the day-to-day operation. In case, if these assets stop working due to any reason, then huge problems can occur. One of the biggest examples of this type of asset is the conveyor system. This asset speeds up the manufacturing process and helps organizations to send items from one workstation to another. If the conveyor system does not work, then a work delay will occur, and chaos will take place.

Read Post
InvGate

High Availability vs Disaster Recovery: What's the Difference?

Jun 17, 2022 By Steve Manjaly In InvGate
Continual service delivery is key to a great customer experience and to building a good reputation. Service interruptions - besides affecting the customer experience - can be costly to the business. In a 2025 survey, 25% of respondents said that the hourly cost of a server outage for them was somewhere between $301,000 and $400,000. Besides this, failure of critical systems can bring businesses to a halt and can even cost lives.
Read Post
Infraon

Why AIOPs is Important for Businesses of the Future?

Jun 16, 2022 By Infraon In Infraon
The technology landscape is rapidly changing, with several enterprises undergoing digital transformation. Adopting new technologies and solutions is essential if you want to build a future-proof enterprise. Artificial intelligence in IT operations or AIOps is an emerging technology that leverages artificial intelligence to help IT operations tackle the challenges of rapid digital transformation.
Read Post
motadata

How Automation and AI are Transforming Service Desks in 2022?

Jun 16, 2022 By Sagar Rabadiya In Motadata

To modernize how organizations do business worldwide, they are adopting AI along with digital technologies. By doing so, companies strive to enhance productivity and efficiency and innovate new customer and employee experiences that will improve competitiveness. Organizations and their leaders must adopt a transformational and holistic mindset to succeed. They need a digital transformation that solves customer experience for multiple service queries.

Read Post

Copyright © 2026 OpsMatters™. All rights reserved.