Operations | Monitoring | ITSM | DevOps | Cloud

When I started my career in information technology, I worked for a large insurance company in Omaha, Nebraska. At the time, they exclusively used Lotus Notes, an IBM product. Even as Microsoft Outlook gained popularity and functionality, the cost of changing email clients was insurmountable, so the company continued using Lotus Notes for many years.

One of my first projects as a consultant created a web application for a small tax software company in Omaha, Nebraska. They were looking to improve their online presence by offering customers the ability to automatically obtain the license for the application. Their website would allow the customer, potentially within minutes, to gain access to their software. They hired me to develop a process with an interface to their existing system to generate a license code, store it somewhere, and then email it.

Workday is a cloud-native solution for enterprise management. With its multitenant architecture, which supports a wide range of integrations and enables centralized administration of multiple Workday instances (i.e., tenants), Workday provides a unitary framework for managing human resources, financials, payroll, recruiting, analytics, and more. Along with Workday’s cloud-based delivery model, this multifaceted support offers flexibility that can be critical at enterprise scale.

Digitalization is a strategic business objective in 80% of organizations, according to OCEG research sponsored by ServiceNow. Digitalization can have a significant impact on all areas of business, from risk and service operations to customer service. No matter where your organization is in its digital transformation journey, here are four resources that can help.

Okay, I’ll admit it – I probably get more excited for Cybersecurity Awareness Month than most people. It’s a professional hazard. It has been 18 years since the first Cybersecurity Awareness Month, but this one feelsparticularly important.

Recently, technology roles have become more generalized—cloud computing, for instance, requires a broader knowledge of technologies like storage and network. As technology has continued to evolve over the decades, many job positions have blurred into many roles or even morphed into new roles with new responsibilities.

You can take a wide range of actions to nurture a culture of cybersecurity in your organization. Some of them can be directed to your employees - and include initiatives like password management and phishing training - and others are related to strategy to adopt towards cybersecurity risk. That's where the NIST cybersecurity framework comes in (as well as other best practices such as CIS controls).