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The latest News and Information on IT Service Management, Service Desk and related technologies.

Microsoft's Coordinated Disclosure Discussion from BlackHat & DefCon '22: Security Insights

Security Insights welcomes its new host, Ashley Stryker, into the mix! In today's episode, Chris Goettl and Daniel Spicer break down some backlash from Microsoft customers on their failure to disclose a “ninja patch” on a vulnerability researchers found months before the fix. Listen in as the trio discuss security transparency and best practices for vendor coordinated disclosures of vulnerabilities for cloud versus on-prem products and much more!

How to Achieve Efficient Asset Management With The Best SaaS Solutions

Worried about how you can streamline operations within your company? Keeping track of internal processes, especially managing assets (regardless of their type), is an important task that calls for greater accountability and efficiency. Effective asset management can help you save time, effort, and money, gather valuable insights to make an informed decision and get acquainted with factors that could influence your organization’s growth.

What is Fixed Asset Management Software? Why is it Important for Manufacturing Companies?

Fixed asset management is a key to a business’s ability to generate revenue, companies must keep track of their assets’ location, quantity, condition, and depreciation status. However, this can be a difficult task for businesses of any size.

U.S. Agencies Must Create their Software Asset Inventory in 90 Days - Here's How to Automate it

On September 12, the White House ordered U.S. agencies to create a complete inventory of all third-party software they use within 90 days for IT security reasons. This could pose a real challenge for the heads of Executive Departments and Agencies, but with the right tool, this task can be easily automated.

How Agile funding helps fund what works

Have you met anyone in your organization who likes the budgeting process? Probably not. Business areas don’t like to get stuck with allocations granted from guessing the amounts they’ll need long before a solid plan is in place. The finance department gets blamed when the business areas don’t get what they want. Executives dislike the infighting and arguments that result when people seek funding for projects that only somewhat align with the organization’s goals.

Ivanti Neurons for Patch Management

Ivanti Neurons for Patch Management enables you to prioritize and patch vulnerabilities based on active risk exposure, patch reliability, and device compliance, health and risk from a single web interface. In this video we take a firsthand look at this cloud-native patch management solution and its key features and capabilities that help you better protect against data breaches, ransomware and other threats that stem from software vulnerabilities.

The 7 Pillars of DEX Visibility: How Nexthink provides a complete picture of your Digital Workplace

The ‘last mile’ is a term used in the logistics and telecommunications industry to characterize the obstacles businesses face trying to deliver products to customers during the very last part of their supply chain. You might have a world-class infrastructure, high-end technology, and the most sophisticated processes and skilled resources, but if your product doesn’t reach the customer at the right time and place, your business suffers.

How Asset Infinity solved the issue of multi-location Asset Management for a Financial Institution

‍Financial companies have lots of assets that are valuable and these assets such as laptops, mobiles etc. contain crucial information that is crucial for business continuity and for maintaining SLAs and TATs. Not too surprisingly, even financial sector entities such as banking institutions, lending services, brokerage firms face several issues due to mismanagement of assets. As a result, they suffer from asset misplacement, asset theft, decreased productivity, and unknown asset movement.

11 IT Skills in Demand for 2025

We don’t know what the future holds. We never have and never will. But we can plan for the future based on assumptions and the insights provided by trusted industry sources. Bearing that in mind, we asked 11 IT professionals what they thought were the top IT skills in demand not for 2023 but 2025. Why, you may be asking yourself. Well, because we wanted to get a more midterm picture of what IT and IT service management (ITSM) industry authorities believe is in store for the next few years.