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The latest News and Information on IT Service Management, Service Desk and related technologies.

ivanti

What to Look for With Ivanti's Fourth Quarter Release

Oct 25, 2022 By Ivanti In Ivanti

In 2004, a joint initiative of the US Department of Homeland Security and the National Cybersecurity Alliance declared October National Cybersecurity Awareness Month to help raise awareness of the best practices to remain safe while working online. Vigilance enables us to maintain privacy and productivity for our own sake and for the organizations we may work for.

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servicenow

Survey: Innovation is a top management imperative

Oct 25, 2022 By Lana Gates In ServiceNow

Forward-thinking organizations prioritize innovation—and for good reason. “It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive,” notes ServiceNow Chief Strategy Officer Nick Tzitzon, guest editor of the Fall 2022 Workflow Quarterly. Research by ServiceNow and ThoughtLab confirms this insight.

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InvGate

Dashboards vs. Reports: How to Get the Most out of Your ITSM Reporting Tools

Oct 25, 2022 By Melisa Wrobel In InvGate
At this point, we all know that reporting is an essential part of ITSM. It helps us to have clear information about the performance of the service desk and the support team and thus make better decisions. ITSM reporting tools consist of dashboards and reports, and though it might seem great to have only two, this often poses a question: when should I use each one? If you find yourself having a hard time deciding, this article is perfect for you! We’re about to oppose dashboards vs.
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startingpoint

5 Service Desk Management Tools For Enterprise Teams

Oct 24, 2022 By StartingPoint In StartingPoint
The best service desk management tools for enterprise teams bring much-needed clarity and order to the process of delivering support. By automating tasks, ticketing systems make it easier to keep track of customer requests and issues. As enterprise teams strive to deliver ever-higher levels of customer support, they require access to powerful workflow automation tools. Our favorite is StartingPoint. Sure we're a little biased, but this workforce management solution is a game-changer for ambitious enterprise teams that want to centralize their operations and provide an amazing customer experience. StartingPoint consolidates all of your customer information, conversations, and files in one place to streamline your workflows.
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solarwinds

How Businesses Are Benefiting from Hybrid Cloud Infrastructures

Oct 24, 2022 By Joey D'Antoni In SolarWinds
Side by side with the popularity of hyperscale public cloud providers such as AWS and Microsoft Azure, many organizations maintain on-premises data centers. Organizations may keep them for mission-critical legacy systems with performance demands the cloud cannot meet, or simply be in transition and have not yet migrated their infrastructure to the cloud.
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Phishing Attacks and Marketing Minds: How Hackers Use Unexpected Skills to Break Their Targets

Oct 21, 2022 By Ivanti In Ivanti
In this episode, Chris tries to convince Ashley that marketers naturally make excellent hackers, based on modern phishing attacks and techniques… And Ashley confirms his guess by revealing the lengths to which marketers will go to “spoof” natural conversation and drive their target audience to take action.
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Microsoft's Coordinated Disclosure Discussion from BlackHat & DefCon '22: Security Insights

Oct 21, 2022 By Ivanti In Ivanti
Security Insights welcomes its new host, Ashley Stryker, into the mix! In today's episode, Chris Goettl and Daniel Spicer break down some backlash from Microsoft customers on their failure to disclose a “ninja patch” on a vulnerability researchers found months before the fix. Listen in as the trio discuss security transparency and best practices for vendor coordinated disclosures of vulnerabilities for cloud versus on-prem products and much more!
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Infraon

How to Achieve Efficient Asset Management With The Best SaaS Solutions

Oct 21, 2022 By Infraon In Infraon
Worried about how you can streamline operations within your company? Keeping track of internal processes, especially managing assets (regardless of their type), is an important task that calls for greater accountability and efficiency. Effective asset management can help you save time, effort, and money, gather valuable insights to make an informed decision and get acquainted with factors that could influence your organization’s growth.
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