Operations | Monitoring | ITSM | DevOps | Cloud

The ITIL definition of an incident is “an unplanned interruption to or a quality reduction of an IT service”. In your IT ecosystem, an incident may be caused due to a malfunctioning asset, or a network failure. Common incidents include issues with the printer, Wi-Fi connectivity, application locks, email service, laptop, file sharing, unresponsive servers, or even authentication errors.

For IT and EUC teams, reducing costs is easier said than done. You can’t just blindly reduce headcount, delay transformation projects, or extend hardware lifecycles in the hopes of appeasing your CFO’s demands for short-term cost reduction. The reality is, rushed cost-cutting will put your service desk under pressure. In turn, such self-inflicted inefficiencies will only result in performance degradations, additional tickets, and escalations.

With organizations across industries facing inflationary pressures and the threat of recession, CFOs are forced to impose cost-cutting measures to improve cost efficiency across teams to tide through these tough times. This has resulted in IT teams being faced with a dilemma. How to improve the cost-effectiveness of the team without impacting employee satisfaction and service desk productivity?

The only constant in the technology industry is CHANGE. We all know that while change may be a constant and has the potential to bring enormous benefits to an organization, change can also be incredibly disruptive. Technology trends such as Cloud, BYOD (Bring Your Own Device), virtual applications and desktops, and mobility have resulted in increased data volume, variety, velocity and complexity, and have turned IT operations management into an overwhelming challenge.

Yes, it’s that time of year again! It’s time we look ahead with hope for a successful wrap to peak season and consider the trends influencing the year ahead. The last few years have been anyone’s guess, but recent data shows us optimistic points on the horizon as we head towards 2023.

Food service outlet provides us with snacks & types of fast food, these firms are dedicated to serving food through their outlets. A lot of people come to enjoy food and they work continuously for a lot of orders they get from their customers. Machines and equipment work. What if one of your assets suddenly stops working? Asset downtime and disappointing customer maintenance expenses are a few of the consequences of sudden equipment failure. This type of scenario can be dangerous for businesses.

Enterprises are looking at Software as the key differentiator to render faster services to their customers, which has led to an exponential rise in the number of Enterprise software being onboarded and deployed. The recent move to remote and hybrid working has accelerated this trend. Currently, IT teams are managing an average of 170+ Enterprise apps in large organizations and 70+ in small and medium organizations (Okta report).