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The latest News and Information on IT Service Management, Service Desk and related technologies.

ITSM and monitoring: A match made in IT heaven

Apr 3, 2023 By Dimas Pardo In Pandora FMS

It has been a veeeeery long time since we discussed a technical concept from an ingenious allegory. Many people send us emails asking us why, and we have to admit that… it’s true, everything is quite more fun with fantastic allegories. So be it then! At the request of our fans. Let’s talk today about ITSM and Monitoring Support through an invented event from which we can then draw a technical lesson.

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How To Improve MS Team's Poor Call Quality across the Enterprise with Nexthink

Apr 3, 2023 By Sandeep Prabhu|Radhika Mukesh In Nexthink

Microsoft Teams is one of the most widely used collaboration tools today. Entire enterprises rely on MS Teams for cross-functional communication, project management, and productivity. If Teams has issues, entire projects can get derailed, and business objectives could be at risk. This places pressure on IT teams to proactively measure and manage the performance of MS Teams, to ensure issues don’t prohibit employee productivity.

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Benefits-of-equipment-inventory-management-system (Infraon)

Apr 2, 2023 By Infraon In Infraon

In this blog post, we talk about the importance of equipment inventory management for businesses and the benefits of using an equipment inventory management system. It highlights how inventory management plays a crucial role in an organisation's success and describes how an equipment inventory management system can help businesses efficiently track and maintain their resources.

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Infraon

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Agentless-vs-agent-based-asset-discovery - (Infraon)

Apr 2, 2023 By Infraon In Infraon

In today's digital age, investments in advanced technology and superior assets are crucial for businesses to retain their market position. However, to ensure these investments are worth it, getting a solid return on investment (ROI) is necessary. The first step towards managing your assets and achieving expected returns is through accurate inventory, and that's where IT asset management (ITAM) comes in.

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Infraon

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The key differences between Active and Passive assets - Infraon

Apr 2, 2023 By Infraon In Infraon

Learn how to optimise the cost, performance, and security of your organisation's IT infrastructure with IT asset management (ITAM). In this video, we cover the essential steps towards developing an effective ITAM program, including inventorying physical and virtual assets, establishing policies and procedures, implementing tracking processes, and establishing metrics for success.

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Infraon

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what is customer retention - Infraon

Apr 2, 2023 By Infraon In Infraon

Are you struggling to keep your customers interested and happy? Research shows that retaining existing customers is more cost-effective than acquiring new ones. In fact, according to the book Marketing Metrics, the probability of selling to an existing customer is between 60-70%, compared to only 5-20% for a new prospect.

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Infraon

ITSM

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synonyms-and-alternatives-of-happy-to-help - Infraon

Apr 2, 2023 By Infraon In Infraon

In this video, we'll be discussing how to improve customer service by using better language. Customer service representatives face a lot of challenges on a daily basis, including dealing with difficult customers and finding solutions to problems. That's why it's important to provide excellent customer service, which relies heavily on effective communication.

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Infraon

ITSM

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Will SaaS IT Operation Management Ever Rule the World?

Mar 31, 2023 By Ganesh Prabhakaran S In Infraon

SaaS is a cloud-based software licensing model that allows access to data from any device with an internet connection and a web browser. SaaS operations consist of minimizing the cost of unused SaaS products and maximizing their use. Across industries, software as a service has become a more viable option due to its functionality, accessibility, and versatility.

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Infraon

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What Is the Purpose of a Ticketing System?

Mar 31, 2023 By Asset Infinity In Asset Infinity

In the past, when an issue occurred in operations, it was chaotic as the IT team needed time to understand and resolve the issue. However, with the use of a ticketing system, organizations can streamline their IT processes and resolve issues more efficiently. In this blog, we will discuss what a ticketing system is, its purpose, and how it benefits customer support-based organizations. ‍

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SharePoint vs. Google Drive: Differences and Similarities

Mar 31, 2023 By Jorge Farah In InvGate

There are several different file storage vendors out there, and choosing one over the other can be a bit complex. On the surface, they all seem similar, but multiple differences arise if you take a closer look. Here, you'll find the ones that appear once you compare SharePoint vs. Google Drive. Their main difference is that SharePoint is a Microsoft product, while Drive belongs to Google. Hence, they integrate seamlessly with their respective suites of apps but not so well with others.

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