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Today, ServiceNow offers IT Service Management, IT Operations Management, HR Service Delivery, Customer Service Management, low-code and hyperautomation, and a whole lot more!
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on IT Service Management, Service Desk and related technologies.
A workforce strategy for an era of uncertainty
In this episode of the ManageEngine Insights podcast, Insights Editor Brent Dorshkind and Michael Barata, a master trainer at CultureRx, discuss the Results-Only Work Environment (ROWE). As a workforce strategy, ROWE prioritizes autonomy, accountability, and clarity, making it particularly well-suited to the relentless democratization of IT and decentralization of work that’s taking place in organizations today. Likewise, ROWE offers a clear way forward in an era of economic, political, cultural, and general uncertainty.
Adoption of AI stalling in IT departments
More than half of IT pros are not using machine learning in their environment.
ServiceNow employees use the Now Platform to create low-code, no-code solutions
The Now Platform makes it so easy to create low-code, no-code applications, that even our own employees can’t keep themselves away from it. In this video, hear directly from our Citizen Developers about how they’ve impacted their communities.
How to Manage Software Licenses with InvGate Insight
Someone just asked you for some software. What's next? Do you know what you own and what's available? Software License Management (SLM) is critical to IT Asset Management (ITAM) and is in charge of tracking, controlling, and managing the usage and distribution of software licenses within an organization. If you learn how to manage software licenses efficiently, you're in for a treat! The benefits of SLM are multiple and include.
ServiceNow and Mattermost Playbooks Demo
See the Mattermost and ServiceNow integration in action! Without leaving Mattermost, you can now subscribe to change notifications from ServiceNow, comment and update records, and search and share records. Learn more at Mattermost.com
A Magic Quadrant Leader in Low-Code Application Platforms for third year
I’m thrilled to announce that, for the third consecutive year, ServiceNow has been named a Leader in the Gartner Magic Quadrant Enterprise Low-Code Application Platforms.1 We believe this recognition demonstrates our commitment to help customers build low-code enterprise workflow apps fast and deliver them safely and at scale on a single platform. Digital transformation is in full swing, and the market demands a more agile and productive way to build software.
Understanding ITIL 4 Practices
As an IT service manager, you love solving problems and helping your people improve business processes. You thrive on those unexpected moments where your experience adds value, whether providing advice to someone in-house or collaborating with a customer. However, you need to have efficient processes and practices in place. Otherwise, you’re never going to be able to do the things you love the most.
How to Build Processes and Reports While Protecting Data for GDPR
Privacy and data protection remain essential priorities for companies of all types and sizes. More organizations realize they are accountable for any personal information they store, even with a justifiable business reason. While regulations like GDPR technically cover the personal data of European residents, it is wise to treat all customer data with the same level of responsibility.
Why You Should Rely More on Your IT Self-Service Portal
No matter what roles we play, we’ve all been frustrated end users at some time or another. Sometimes it’s as simple as struggling to find the documentation we need, whereas other times, we’re sitting there doing nothing because we forgot our passwords and must wait for an administrator to reset them.