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The latest News and Information on Managed Service Providers and related technologies.

Icinga as Open-Source MSP Monitoring Software: Multi-Tenant Monitoring for IT Service Providers

If you run a managed service provider, your RMM software is the backbone of daily operations. Remote management, patch cycles, ticketing workflows – it handles the essentials. But if you’re monitoring more than a few dozen client environments, you’ve likely noticed that monitoring and management are not the same thing. And that difference matters more the larger you grow. This post is not about replacing your RMM.

CEO Jeffrey Russell on Technology Modernization

Today’s business environment is shaped by AI, evolving security demands, and a clear commitment to delivering measurable results. In this landscape, technology modernization has become a strategic imperative. Meaningful transformation requires clarity of purpose, deep customer understanding, and the ability to translate technology investments into tangible outcomes.

Breaking the Mold: Marc Umstead's Journey from Solopreneur to Strategic Leader

From Break/Fix to Workflow-First MSP: Mark’s Plus One Growth Story Mark joins host Chris Massey on Now That’s IT: Stories of MSP Success to share how his focus on solving workflow problems—starting at age 15 digitizing his dad’s paper-based processes—shaped his career and the growth of Plus One. He describes taking a $10,000 loan at 23 to buy a small computer repair shop, navigating early solo “survival mode,” and evolving from break/fix into an MSP with recurring revenue.