Operations | Monitoring | ITSM | DevOps | Cloud

School Safety: A Paramount Priority for One of the Largest U.S. School Districts

This team’s dedication to safety is not just a job; it’s a passion. They understand that every decision they make, every system they implement, and every policy they enforce directly impacts the well-being of the students in their care. This commitment is what drives them to continuously innovate, seeking out the best communication tools and technologies to stay ahead of any potential threats.

The Top 3 Surprising Results from Our State of the MSP Market Survey

OpsRamp, a Hewlett Packard Enterprise company, updated its state of the MSP market survey for the first time in two years with some surprising results. The survey was the largest of its kind with more than 600 participants across three geographic regions and 24 countries.

N-able Launches Global Compliance Initiatives to Help IT Service Providers Meet Growing Regulatory Requirements

Partnered Approach to Fuel Cyber Resilience and Flexible Support for Like-Minded Cybersecurity Frameworks Including CMMC 2.0, NIS2, Cyber Essentials, Essential Eight, and Beyond.

Managing Your Windows Firewall Notifications in Windows 10

Windows Firewall notifications is a crucial component of Windows 10’s security infrastructure. They are an extension of this protection, informing users about critical security events, such as attempts to access the network or changes to security settings. Understanding how and when to enable or disable these notifications can help IT professionals and Windows users optimize their security settings while minimizing distractions.

What IS CIDR? Everything You Need to Know About This IP Addressing Method

Managing IP addresses is essential in the operation and security of modern computer networks. However, the original IP addressing system based on address classes A, B, and C was extremely inefficient in allocating addresses. Many addresses were wasted, rapidly depleting the available IPv4 space. To address this pressing issue, Classless Inter-Domain Routing (CIDR) was introduced in 1993. So, if you’re wondering what is CIDR, read on to learn everything you need to know.

Cove Data Protection Release Update 2024.10

The Cove Data Protection team is excited to announce that Standby Image Rollback is now available. This new capability allows users to quickly and easily rollback to an earlier version of Standby Image if the latest one is corrupted or compromised. With this release, we’ve also added Microsoft 365 Restore to Alternate User, improved the delta restore mechanism for Standby Image to Azure, and made several reliability updates and fixes.

Guide: Tips and Best Practices for IT Budgeting

Why is budgeting important for IT departments? IT budgeting plays a vital role in the success of modern organizations. By carefully planning and allocating resources, you can make sure that your IT department supports business objectives while managing costs effectively. This article provides tips on best practices for IT budgeting.

Networking Basics: OSPF Protocol Explained

Open Shortest Path First (OSPF) is a standard routing protocol that’s been used the world over for many years. Supported by practically every routing vendor, as well as the open source community, OSPF is one of the few protocols in the IT industry you can count on being available just about anywhere you might need it. Enterprise networks that outgrow a single site will often use OSPF to interconnect their campuses and wide area networks (WANs).

MSP's Guide to Getting Started With Compliance as a Service

In this episode of Beyond the Horizon, Stefanie Hammond steps in to interview Lewis Pope about the critical role of compliance in the managed services provider (MSP) landscape. They discuss how MSPs can pivot to offer Compliance as a Service (CaaS), the importance of internal assessments, and the challenges faced when implementing compliance strategies. Lewis emphasizes the need for MSPs to adapt to changing client demands, manage internal cultural shifts, and consider partnerships to enhance their compliance capabilities.

How to Dig Deeper on the Network When You Don't Have NetFlow

Bro, I ain’t got flow isn’t only heard at your local hip hop mic night. It’s a gripe from many network administrators who have inherited small environments, networks with lower-end gear, or who are in the trenches dealing with a time-sensitive issue and need to dig deep—now. NetFlow is a Layer 3 protocol that, over time, allows administrators to see how much traffic is being generated, by whom, and where that traffic is going.

Introducing SNMP Poller History

Despite everyone’s best efforts, network failures happen. And when downtime means lost productivity, fast troubleshooting becomes an integral part of IT operations. So with the addition of SNMP poller history, Auvik providing users an archive for troubleshooting, analysis, and planning. When it comes to managing network issues, diagnosing the root cause is the first step. And often, there’s a gap between when an incident occurs, and when it’s reported. And herein lies a big problem.

Network Time Synchronization: Why and How It Works

When something goes wrong, you need to look through your log messages and figure out important things like which device saw the problem first. This automatically tells you where to start looking for the root cause. If your clocks aren’t synchronized, it becomes much more difficult to correlate log messages between devices. More generally, you want to know if the similar log messages you’re seeing are related to the same incident or if maybe some of them happened much earlier or later.

Complete Guide: Overcoming IT Automation Challenges

In this article, you will learn about efficient practices in overcoming IT automation challenges. Organizations of all sizes can struggle with implementing and maintaining effective automation processes. While automation promises to streamline operations and boost efficiency, it often introduces unexpected hurdles that can derail even your most well-planned initiatives.

What Are Network Alerts? Alert Management Guide

It’s the middle of the workday and suddenly your IT team starts receiving calls: systems are slow, applications are unresponsive, and productivity grinds to a halt. Before you know it, you’re scrambling to pinpoint the issue and juggling complaints, all while the clock is ticking and downtime costs are piling up. The problem?

3 Minor Network Alerts You Shouldn't Ignore

When you put Auvik on a network for the first time, the software automatically starts monitoring that network for more than 40 potential issues. When Auvik finds an issue, it triggers an alert. Network alerts range in severity from emergency at the top all the way down to informational. As you work with Auvik, you may see a lot of alerts coming your way. It’s obvious you need to deal with the emergency and critical network alerts. But what about the simple warnings and informational alerts?

How I Strategically Tune Auvik Alerts to Reduce Noise and Optimize Monitoring

One of Auvik’s best and most popular features is its alerting capabilities. It allows my MSP—5K Technical Services—to automate device metric tracking, allowing us to monitor the status of our clients’ networks remotely. This is a huge boost in efficiency. However, right after deploying Auvik on a new client site, the volume of alerts can be a bit overwhelming. Auvik is pre-configured to alert on a list of standard metrics at industry best-practice thresholds.

6 Common IT Operational Challenges & Solutions

IT operational challenges are an inherent part of managing modern technology infrastructures. From system downtime to data security concerns, these issues can significantly impact an organization’s efficiency and effectiveness. Addressing these challenges requires a strategic approach that balances immediate needs with long-term operational goals.

How to Choose a Reliable IT Service Provider

In this article, you will learn what key factors you need to look out for so you can choose a reliable IT service provider for your business. Selecting an IT service provider is an important decision your business may have to make. The right choice can propel your company forward while the wrong one can hinder your operations.

C1 Unveils Advanced Technology Solutions to Help Businesses and Organizations Modernize Core IT - Networking, Security, Communications

BLOOMINGTON, Minn., Oct. 10, 2024 -- C1, the global technology solution provider elevating connected human experiences, has unveiled a suite of innovative solutions designed to enable organizations to modernize communications without risk, enhance network performance and resiliency, and strengthen security programs. These critical new capabilities are deployed and managed by C1's managed and professional services, which accelerate time to value at a significantly lower cost.

What is MTTR in Networking?

When a critical system goes down, every second counts. That’s why IT and network professionals need to get comfortable with tracking incident response metrics like MTTR. MTTR (which you’ll soon come to find has several meanings) is a set of key metrics that measure how fast your team can repair and recover from incidents, directly impacting your system uptime and service quality.

The Risks of Not Migrating to a Cloud-Based Unified Communications Solution

On-premises communication systems often require managing separate platforms for phone, email, video conferencing, and instant messaging. This fragmentation creates operational inefficiencies that slow down workflows. Employees waste time switching between tools, leading to delays in communication and collaboration. The risk of staying with outdated systems is that your team will continue to operate with these silos, ultimately reducing productivity and making it harder to compete in fast-paced markets.

The Growing Trend of K-12 Schools Adopting Managed Services

One of the primary advantages of adopting managed services is cost efficiency. By outsourcing IT functions, K-12 schools can reduce operational and capital expenditures. Managed services providers (MSPs) such as C1, help schools lower costs associated with network management, device maintenance, and security, eliminating the need for costly in-house IT staff or frequent technology upgrades.

Navigating Modern Network Security Challenges with Managed Firewalls

One significant challenge organizations encounter is the management and maintenance of network security infrastructure. Many businesses do not have the in-house expertise or resources required to operate and manage complex firewall systems effectively. Deploying, configuring, and continually updating these systems to protect against the latest threats demands a level of technical proficiency and time investment that can strain internal IT teams.

Key Risks in Managing Enterprise Vulnerabilities and Assets

With the rapid adoption of cloud environments, IoT devices, and remote workforces, the attack surface of many organizations has grown exponentially. Each new system or endpoint introduces potential vulnerabilities that need to be identified, managed, and mitigated. This expanded attack surface makes it difficult to track all the moving parts, leaving organizations vulnerable to breaches.

Secure IT Success with Enhanced Physical Security

The first line of defense in any robust IT infrastructure is controlling who can physically access critical hardware and data centers. Implementing security measures like biometric authentication, RFID badges, and access control systems drastically reduces the risk of unauthorized entry. This is particularly crucial for preventing insider threats and external breaches that could lead to data theft or system tampering.

Cost Guide: How to Manage IT Costs Effectively

In this article, you will learn effective ways on how to manage IT costs. Recently, IT departments face increasing pressure to reduce costs while maintaining high-quality services. A McKinsey and University of Oxford study found that large IT projects, on average, run 45% over budget and 7% over time while delivering 56% less value than predicted. This alarming trend emphasizes the need for effective IT cost management strategies.

What is Network Access Control? A Complete Guide to NAC

Network access control (NAC) is a critical component of any organization’s cybersecurity strategy. As companies adopt increasingly flexible work environments and emerging technologies like the Internet of Things (IoT), their networks have expanded rapidly. More users, devices, and access points mean more potential vulnerabilities that attackers could exploit. Implementing NAC solutions lets organizations stay securely connected despite relying on a complex, dynamic infrastructure.

3 Switch Features You Should Never Change

In separate incidents this past month, I’ve helped clients troubleshoot network problems that turned out to be due to misconfigured switches. In all cases, the errors turned out to be things that I don’t think should ever have been changed from their default settings. So I thought it might be useful to have a brief discussion about how switches work and what features should or should not be used in normal office environments.

Complete Guide: How to Manage IT Infrastructure Remotely

Learning how to manage IT infrastructure remotely is an essential capability for businesses of all sizes, particularly with the rise of distributed workforces. With the right tools and strategies, IT teams can effectively monitor and troubleshoot systems from anywhere, ensuring smooth operations and minimal downtime. This guide will cover best practices for maintaining control over your network, regardless of your team’s location.

Android Kiosk Setup

Kiosks are a part of everyday life, we use them at stores for self-checkout, at doctors’ offices to check in, and so much more. But how do you make one? Certainly, you can’t just take an Android tablet and make it a kiosk, right? Well, it just so happens that you can! This blog walks through that process in NinjaOne, starting with enabling NinjaOne MDM, all the way through locking a tablet into single- or multi-app kiosk mode!