Operations | Monitoring | ITSM | DevOps | Cloud

NinjaOne

10 Best IT Management Software

May 31, 2024 By Chiara Quiocho In NinjaOne
IT management software plays a critical role in ensuring operational efficiency for businesses and supporting remote workers. IT management encompasses a wide range of tools designed to support IT professionals, help organizations enhance the security of their IT infrastructure, and optimize the use of all hardware and software assets. IT management software also equips businesses with tools like regular patching and backups to strengthen the security and resilience of their IT infrastructure.
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What MDR Means for MSPs with Dave MacKinnon

May 30, 2024 By N-able In N-able
In this conversation, Dave MacKinnon, Chief Security Officer at N-able, talks to Pete Roythorne about Managed Detection and Response (MDR) and its relevance for MSPs. They explore the differences between MDR and other technologies, the benefits of MDR for MSPs, and the cost effectiveness of implementing MDR. Dave highlights the challenges of building a Security Operations Center (SOC) and emphasizes the importance of technology selection and effective threat detection in MDR.
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Two-Way Mac Chat on N-able N-sight

May 30, 2024 By N-able In N-able
Check out the new two-way chat functionality for Mac devices with N-able Head Nerd Joe Ferla. This powerful new feature allows technicians to communicate seamlessly with end users while performing remote background work, ensuring minimal disruption and maximum productivity. Stay tuned as Joe walks you through the steps to use this feature and highlights its benefits for your daily service delivery.
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opsmatters

Boosting Startups and Small Businesses with Managed IT Services

May 28, 2024 By OpsMatters In OpsMatters
In the tech-charged city of Denver, the startup scene is a buzz. In 2021, startups in the area raised a record $4.3 billion in 267 transactions, representing a nearly 170% increase over the previous year. Nonetheless, with 20% of new US businesses failing within the first two years, competition is unavoidably intense.
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NinjaOne

What Is an IT Roadmap and How to Create One

May 28, 2024 By Lauren Ballejos In NinjaOne
Effective management of IT roadmaps is essential, as they orchestrate the alignment of technology initiatives with strategic business goals. This alignment ensures that technological investments directly contribute to an organization’s growth and efficiency. This guide aims to provide a comprehensive explanation of what an IT roadmap is, its significance in IT strategy, and step-by-step guidance on how to create one.
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NinjaOne

Data Poisoning: The Newest Threat in Artificial Intelligence and Machine Learning

May 28, 2024 By Lauren Ballejos In NinjaOne
As you integrate artificial intelligence (AI) and machine learning (ML) technologies into your business operations, you’ll notice the sophistication of cyber threats against these systems rising. Among these emerging threats, data poisoning stands out due to its potential to manipulate and undermine the integrity of your AI-driven systems. Understanding and mitigating data poisoning risks will help you maintain the security and reliability of your AI and ML applications.
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NinjaOne

MFA Fatigue Attack: What It Is & How to Prevent It

May 28, 2024 By Lauren Ballejos In NinjaOne
Credential theft has long been a leading cause of network security breaches, leading many organizations to implement multi-factor authentication (MFA) as a safeguard. It’s highly recommended that you enable MFA for all accounts as a best practice. However, the effectiveness of MFA depends significantly on how it’s set up because attackers are developing strategies to bypass it.
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auvik

What is SaaS Ops? SaaS Operations Meaning, Challenges, and Best Practices

May 27, 2024 By John Harden In Auvik
SaaS is everywhere. And that’s often a good thing (hello, productivity!). However, plenty of shadow IT statistics demonstrate why that’s not always the case and clarify the need for SaaS Ops. For example, Security Magazine found that 31% of ex-employees still have access to their old employer’s SaaS tools. That stat’s cybersecurity and compliance implications are enough to make a CISO shudder!
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NinjaOne

The Complete Guide to FIPS Compliance for Your Organization

May 24, 2024 By Lauren Ballejos In NinjaOne
Federal Information Processing Standards (FIPS) compliance plays a critical role in setting the standards for encryption and security that safeguard sensitive information. As your organization increasingly relies on digital infrastructure, it’s important to understand and implement FIPS compliance requirements to maintain the security and integrity of your data. This commitment helps ensure your operational practices not only meet but exceed the necessary safeguards.
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N-able

UniSuper Google Cloud Outage Reveals Need for Keen Backup and DR Planning

May 24, 2024 By Andrew Burton In N-able
Earlier this month, Google Cloud disclosed that it accidentally deleted the account of its customer UniSuper, a $125 billion Australian pension fund. According to a joint statement from Google Cloud and UniSuper, the deletion occurred due to an “inadvertent misconfiguration.” As a result, more than 600,000 pension fund users were unable to access their accounts for over a week. UniSuper had geographical redundancy built into its Google Cloud environment, according to the statement.
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NinjaOne

What Is DNS? Definition & How It Works

May 24, 2024 By Lauren Ballejos In NinjaOne
The Domain Name System, commonly known as DNS, is a fundamental component of the internet, yet it remains a mystery to many users. Without DNS, browsing the web would be a cumbersome process, requiring us to remember complicated numerical addresses for every website we want to visit. In this article, we will demystify DNS, explaining its importance, how it works, and its critical role in our everyday online activities.
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N-able

How, and Why, We Applied Machine Learning to Cove Continuity, Part 2

May 23, 2024 By Sergey Shaminko In N-able
If you haven’t already read part 1, click here to do that first. If you look at the screenshots, they’re actually quite simple to understand. Anyone can easily identify whether the OS booted successfully at first glance. Look at the following examples and you’ll see what I mean : So, rather than the existing deterministic method, which relied on indirect evidence, we opted to use machine learning and neural networks to analyze and classify screenshots like a human being.
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manageengine

Address multi-client network traffic monitoring challenges with OpManager MSP's new NetFlow Analyzer integration

May 22, 2024 By General In ManageEngine
OpManager MSP has a new standout integration with NetFlow Analyzer. What does this integration mean for MSPs with bandwidth monitoring management? Network monitoring solutions are indispensable for MSPs as they enable proactive issue detection, enhance security, improve reliability and uptime, ensure scalability, and optimize cost efficiency for both MSPs and their clients.
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Feature Focus - N-central Filters

May 22, 2024 By N-able In N-able
Join Paul Kelly from the N-able Head Nerds as he showcases the latest enhancements to the filtering options in N-central. Filters are a vital tool for MSPs, enabling the creation of device groups for targeted rules, feature deployments, and automation. In this video, you'll learn how to navigate and utilize these new filter capabilities to streamline your IT management processes. Key topics include.
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NinjaOne

The Best Unified Endpoint Management Software

May 22, 2024 By Raine Grey In NinjaOne
Unified endpoint management (UEM) is powerful software that allows you to monitor, manage, and secure various devices—including mobile devices—and operating systems in a single dashboard. As its name suggests, it is a centralized management tool that simplifies work through automation, helping you and your IT team manage all your endpoint devices much more efficiently.
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auvik

MSP vs Internal IT: What's the Right Choice for My Company?

May 22, 2024 By Rebecca Grassing In Auvik
Today’s IT teams are facing a greater demand for services than ever before, and often doing so with increasingly limited resources. This inevitably leads to one of the most common yet challenging decisions corporate IT leaders must face throughout their career: should we keep this in-house, or should we outsource it? Understanding the nuances of the MSP vs internal IT debate is the first step to making an informed choice for your business.
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N-able

Using Customer-based Custom Properties in Ncentral

May 22, 2024 By Paul Kelly In N-able
What’s this Paul, are you banging on about Custom Properties in N‑central again? Yes I am. For those of you familiar with my work, you’ll know I’m a big fan of Custom Properties and how they can help expand what you can do in N‑central. But I’ve been thinking about this recently and I found that when I talk about Custom Properties I tend to just focus on what you can do with device-based Custom Properties, which leaves customer-based Custom Properties out in the cold.
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Cybersecurity Strategies for MSPs: Expert Advice from Chris Krebs & David MacKinnon

May 21, 2024 By N-able In N-able
An in-depth keynote conversation from N-able's Empower Conference in Frisco, Texas, featuring cybersecurity experts Chris Krebs and David MacKinnon. Moderated by David Weeks, this discussion dives into the latest trends in cybersecurity, the evolving threat landscape for Managed Service Providers (MSPs), and practical advice on building resilient security strategies. Learn how to navigate ransomware threats, understand regulatory impacts, and prepare your organization for future challenges.
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NinjaOne

10 Best IT Reporting Tools for IT Teams

May 20, 2024 By Miguelito Balba In NinjaOne
IT teams know how much data they need to examine server performance, network health, and user activity—it’s a constant stream. However, it can get overwhelming if you’re bombarded with information, and it may be difficult to separate the signal from the noise. This may cause a workflow that is not streamlined or problems ranging from delayed responses to missed IT issues, which can disrupt critical business processes.
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alertops

Steps to Building Strategic Vendor Partnerships for Enhanced End-User Value

May 17, 2024 By AlertOps In AlertOps
Vendor partnerships are the core of the MSP business model. These partnerships enable MSPs to offer vital services like data backups, cybersecurity, and cloud solutions to complement their offerings. These partnerships provide unique competitive differentiators that help MSPs stand out in a crowded market when well-managed. Strong vendor relationships are vital to achieving growth and establishing a solid brand presence.
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NinjaOne

TCP vs UDP: What's the Difference?

May 17, 2024 By Lauren Ballejos In NinjaOne
What do we know about TCP vs UDP? The internet, blockchain, cloud computing – no matter the field, computers are most effective when they are connected to one another. However, the process of sending data – and making sure it reaches its audience entirely whole – demands a complex interconnection of networks and nodes. Before delving into the specifics of the Transport Control Protocol (TCP) vs User Datagram Protocol (UDP) protocols, it’s important to first take a step back.
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The State of M&A, and Centralized vs. Decentralized Acquisitions with Matt Takhar

May 16, 2024 By N-able In N-able
Explore the reasons behind the decline in global channel M&A activity in 2023 and the increasing number of buyers compared to sellers in this conversation with Matt Takhar, Business Development Director at N-able. Takhar also delves into the factors driving M&A, such as the need for strategic fit and expansion into new markets. The conversation highlights two key models for structuring MSP acquisitions: the centralized model, where the acquired MSP is consolidated into the buyer's brand, and the decentralized model, where the acquired MSP retains its own brand but receives support from the buyer. The pros and cons of each model are discussed, along with the importance of due diligence for both buyers and sellers.
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NinjaOne

10 Best IT Asset Management Software

May 16, 2024 By Chiara Quiocho In NinjaOne
IT asset management (ITAM) software enables managed service providers (MSPs) and IT teams to manage IT assets efficiently and ensure they work efficiently. Assets refer to hardware such as desktops, mobile devices, printers, and servers, as well as intangible assets such as software licenses and digital data. ITAM solutions streamline the entire lifecycle of IT assets, from configuring and deploying new assets to monitoring their usage to ensuring data security when decommissioning assets.
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auvik

NetFlow Analyzers: Definitions, Key Features & Use Cases

May 14, 2024 By Nolan Greene In Auvik
Imagine your company’s network is like a busy city’s road system. Just like roads have traffic moving back and forth, your network has data packets traveling to and from destinations. But when the roads get too crowded, or a suspicious vehicle makes its way onto the highway, it can cause traffic jams and security incidents that impact the organization. That’s where NetFlow analyzers come in. In this article, we’ll break down the basics of NetFlow analyzers.
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N-able

Leveraging Google Business Listings and Reviews to Grow Your MSP

May 14, 2024 By Tracy Trottier In N-able
In today’s business environment, much of the success of any MSP relies heavily on their online presence and reputation. This is because the vast majority of business consumers use the internet as their first port of call to discover, research, and select service providers. In this blog, I’m going to look at the pivotal role Google Business Listings can play in this process and how getting reviews for your MSP businesses can help to foster growth and enhance credibility.
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NinjaOne

Shadow IT: A Drag On Business You Should Manage

May 13, 2024 By Miguelito Balba In NinjaOne
By its very nature, shadow IT is often unseen by IT security teams. This oversight routinely risks organizations violating data privacy laws, distorting IT budgets, and being exposed to nefarious actors. In a remote work environment, shadow IT poses a new threat that must be actively managed. → Download your free Shadow IT Report.
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N-able

How, and why, we applied machine learning to Cove Continuity, part 1

May 13, 2024 By Sergey Shaminko In N-able
Over the next three blogs, I want to explain how we used machine learning to increase Cove Continuity boot-check accuracy to 99%. Cove Continuity offers the ability to restore source (protected) servers/workstations to virtual machines (VMs) in Hyper-V, ESXi, or Azure. After a VM is restored, Cove performs a boot-check test to prove that the system was properly restored.
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NinjaOne

What Is Credential Management? Definition & Best Practices

May 10, 2024 By Raine Grey In NinjaOne
Credential management is a security practice that secures and protects all types of credentials (such as passwords, certificates, and keys) within an organization. It identifies and authenticates users who can access specific information, ensuring that sensitive and mission-critical data are always protected.
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NinjaOne

MSP pricing: Which pricing model is right for you?

May 10, 2024 By Raine Grey In NinjaOne
MSP pricing is a topic we frequently get questions about. What pricing models should be considered? How much should Managed Service Providers (MSPs) be charging per user? In this post, we’ll answer those questions by digging into how MSPs can make their own calculations using various tools, such as an MSP pricing calculator and sample MSP services template, to ensure their managed services agreements stay profitable over time.
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Hitting the Right Notes: Luis Giraldo's Path to Advocating for MSPs

May 9, 2024 By N-able In N-able
In this revealing episode of "Now That's IT," Luis Giraldo, Chief Experience Officer at ScalePad, shares his unique journey from a world-class musician to a revered MSP advocate, discussing cthe pivotal transitions and decisions that shaped his career and how his background in music provided a rhythmic foundation for his innovative approach to MSP advocacy.
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N-able

PSA, ITSM, or ESM: Choosing the Right Platform for MSPs

May 9, 2024 By Jason Murphy In N-able
Choosing the right management platform is crucial to Managed Service Providers (MSPs) that need to scale their business and improve service delivery. But with options like PSA, ITSM, and ESM available, how do you know which is right for your particular maturity level? In this blog, I want to quickly help you find your level when it comes to service delivery, by breaking things down into three simple stages: Ealy, Developing, and Mature.
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NinjaOne

Top Vulnerabilities and the Power of Patch Management

May 8, 2024 By NinjaOne In NinjaOne
The cybersecurity landscape in 2023 was increasingly complex, marked by sophisticated types of cyber threats such as ransomware and cyber espionage. Over half of the high-risk vulnerabilities were exploited by threat actors, with ransomware payouts averaging a significant $1,542,333, up from $812,380 in 2022. Phishing attacks dominated, accounting for over 80% of incidents, and 57% of organizations experienced frequent phishing attempts. Additionally, 4,000 ransomware attacks occurred daily since 2016.
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NinjaOne

What is Early Launch Anti Malware? An Overview

May 8, 2024 By Lauren Ballejos In NinjaOne
In an era dominated by digital advancements, cybersecurity has become the cornerstone of technological integrity and trust. The pivotal role of cybersecurity in today’s digital landscape is exemplified by the exponential rise in cyber threats—ranging from ransomware to sophisticated phishing attacks—that demand increasingly robust defensive mechanisms.
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NinjaOne

Your DevOps Checklist: 7 Software Deployment Best Practices

May 8, 2024 By Lauren Ballejos In NinjaOne
Failures and bugs are all too common during software deployment, even with the best development teams. Following software deployment best practices helps you increase efficiency, improve security, and bring products to market faster. This article combines the seven most valuable practices your team can start implementing today.
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N-able

Demystifying Zero Trust: Understanding the Zero Trust Security Model

May 8, 2024 By Pete Roythorne In N-able
In the previous blog post we looked at why it’s important for MSPs to get to grips with Zero Trust and Zero Trust Network Access, as well as how to explain the benefits to customers. In this post we’re going to take a deeper dive into some of the philosophy and principles behind Zero Trust.
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opsmatters

Tech Headaches Begone: 7 Insider Tips for Effortless Business IT Solutions

May 4, 2024 By OpsMatters In OpsMatters
In this digital age, having efficient business IT solutions is paramount to ensure seamless operations. However, navigating through the complex IT realm can be overwhelming. Fortunately, you can rise above the challenge through business IT solutions catering to your business's specific needs. This article lists seven insider tips to help you achieve effortless business IT solutions.
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N-able

Four Common MSP Marketing Mistakes and How to Avoid Them

May 2, 2024 By Tracy Trottier In N-able
Marketing plays a pivotal role in helping to drive MSP growth and success. Yet, this is something that many MSPs can struggle with and too often find themselves grappling with common marketing mistakes that can hinder their ability to attract and retain clients. From overlooking the importance of a cohesive brand identity to neglecting the power of data-driven decision-making, these are just some of the things that can prove detrimental to an MSP’s bottom line.
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NinjaOne

10 Best IT Help Desk Software Solutions for IT Professionals

May 2, 2024 By Victor Cusi In NinjaOne
IT help desk software assists IT professionals in ensuring IT health and providing ongoing support for IT environments. It is essentially the backbone of IT operations. Since this software is vital, finding the perfect solution for your organization is key. We’ve investigated possible solutions and compiled the best IT help desk software solutions to help you find one that fits your organization’s needs.
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N-able

World Password Day: 5 Best Practices for Password Management

May 2, 2024 By Laura Moise In N-able
In a world where data carries such huge importance, safeguarding sensitive information is critical for all organizations. In our current landscape, where cyber threats lurk around every corner, passwords serve as the frontline defense, shielding both MSPs and their customers from potential breaches and data compromises. World Password Day, is the perfect opportunity for MSPs emphasize the importance of robust password management to their customers.
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