Operations | Monitoring | ITSM | DevOps | Cloud

In this episode of Grafana's Big Tent, hosts Mat Ryer (Senior Director of AI, Grafana Labs) and Tom Wilkie (CTO, Grafana Labs) sit down with Eric Burns, Field Executive Architect at Anthropic, to talk about building trust between tech and business execs, why Anthropic bet early on running across every major cloud, and what it was like watching large language models go from "interesting" to "obviously the future" in real time.

A self-service portal is designed to reduce IT support tickets by enabling employees to solve common issues on their own. But if self-service is supposed to improve efficiency, why do so many portals remain unused while help desk queues continue to grow? In this video, you'll learn what a self-service portal is, why many organizations struggle with low adoption, and the three key factors that determine whether your portal actually reduces ticket volume.

An agent harness for AIOps is the runtime layer that coding agents like Claude Code were never built to provide: context isolation, decision traceability, and gated execution for tools that touch production. Aura is Mezmo's open-source (Apache 2.0) agent harness, purpose-built for operations work rather than software development.

Learn how Skylar Advisor helps IT operations teams move beyond monitoring to AI-driven operational intelligence. In this walkthrough, you'll see how Skylar Advisor helps operators investigate issues, identify meaningful operational risks, collaborate more effectively, and predict potential problems before they impact services. In this video you'll discover Skylar Advisors key features like: By combining Ask Skylar, investigations, advisories, and predictions, Skylar Advisor helps IT teams reduce noise, focus on what matters most, and proactively improve service reliability.